Housing Education Coordinator at Tennessee Housing Development Agency – Nashville, Tennessee

Critical features of this job are described under the headings below. They may be subject to change due to changes in our business processes or other business-related reasons.

POSITION SUMMARY: Provides advanced technical support to the overall administration of the Housing Education and Resource Team (HERT) and the Housing Education & Counseling Network.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Essential duties and responsibilities include the following. Other duties may be assigned.

• Works with Manager to offer support, suggestions, identify and assist with implementation on areas of improvement for the Housing Education and Counseling Network.

• Remains current with national Housing Counseling industry standards and best practices in order to offer support to the Housing Education & Counseling Network.

• Communicates with Consumers, Lenders, Realtors and Homebuyer Education trainers as needed, via email and phone.

• Manages the State of Tennessee Employee Partnership Initiative (STEP IN) program, including Corporate Initiative, by communicating with consumers to provide discount codes and technical assistance; works directly with eHome America, network trainers, and on-line education customers to complete transfers and offer support.

• Accurately reconciles and processes network agencies month-end payment distribution working with accounting.

• Manages process for network approval applications from new trainer agencies and recertifications for existing agencies; including but not limited to maintaining accurate agency information and coordinating communication directly with new trainers to complete the process; maintains network Database, web trainer list and all external lists included on THDA’s website.

• Creates and issues new agency approval letters, once application process is complete, as well as prepares all Certificate of Completion templates for network trainers to provide to borrowers.

• Provides internal quality assurance for HUD files and client managements system data to maintain compliance.

• Works closely with HUD Housing Counseling Coordinators to assess compliance standards and maintains findings reports to ensure any corrective action needed is completed timely.

• Participates in THDA training presentations and outreach opportunities to promote the importance of homebuyer education and relay information about the program through state, county and local resources or venues.

• Works directly with NeighborWorks America to maintain records of trainers’ continuing education hours.

• Maintains agency & counselor updates and records in the internal system, including network compliance notes.

• Assists HERT Manager with all THDA Program Guide changes; works closely with the Team Manager, Team members and Single Family Administrative Coordinator with needed revisions.

• Receives, reviews, and processes material orders for the network; maintains internal inventory.

• Works closely with Team & Information Technology (IT) Department to identify technical needs with agency databases and systems as they relate to programs.

• Assists with planning, training, and conferences for network providers, including confirming speakers & agendas, registration and on-site tasks.

• Earns and maintains job-related certifications and gains knowledge by attending training opportunities through local and national entities and resources.

• Provides additional support to Housing Education Resource Team members and Single Family staff as needed.

MINIMUM QUALIFICATIONS

The requirements listed below are representative of the knowledge, skills, and/or abilities required.

Education and Experience:

• High school diploma or equivalent GED; relevant post high school certification is preferred.

• Bachelor Degree preferred.

• Two years of work experience with and knowledge of Homeownership program activities.

The above qualifications express the minimum standards of education and/or experience for this position. Other combinations of education and experience, if evaluated as equivalent, may be taken into consideration.

Knowledge, Skills, Abilities, and Competencies:

• Knowledge of the Homebuyer Education standards.

• Knowledge of non-profit Homebuyer Education organizational structures and operations.

• Familiarity in the practice of mortgage loan origination.

• Experience in writing grant proposals.

• Ability to think critically, plan and organize details in order to carry out projects and coordinate events.

• Strong interpersonal skills.

• Excellent verbal and written communication skills.

• Good group presentation skills.

• Builds and maintains positive relationships with internal and external constituents.

• Strong organizational skills.

• Strong time management skills; uses time effectively; consistently meets deadlines.

• Ability to exercise good judgment in evaluating complex situations.

• Ability to adjust to frequent procedural change.

• Documents regularly, thoroughly, accurately, and completely.

• High level of detail and accuracy.

• Exercises good and consistently fair judgment, courtesy, and tact in dealing with the staff and public in giving and obtaining information.

• Computer literate; proficient in Microsoft Word, Excel, Outlook, and the internet; able to effectively adapt to and use other computer systems as needed for daily activities.

Special Demands:

The special demands described here are representative of those that must be met by a staff member to successfully perform the essential functions of this job.

• Current, valid Tennessee driver’s license and ability to drive.

• Up to 20% in-state travel, including overnight travel.

• While performing the duties of this job, the employee is regularly required to sit; stand; use hands to finger, handle or feel; and talk and hear.

• The employee is occasionally required to walk; reach with hands and arms, and stoop, kneel, or crouch.

• Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.