Desk Supervisor, Auto Material Damage at Michigan Farm Bureau – Lansing, Michigan

Desk Supervisor, Auto Material Damage

US-MI-Lansing

Job ID: 2026-8533
Type: Regular Full-Time
# of Openings: 1
Category: Claims
Farm Bureau Center

Overview

Desk Supervisor, Auto Material Damage Objective

To support the Auto Claims Manager in leading a team-based approach to auto material damage claims. This role oversees the daily operations of the desk appraisal function to ensure photo reviews, estimate audits, settlements, and payments are completed accurately and on time while delivering excellent customer service. The Desk Appraiser Supervisor serves as a technical resource and coach for Desk Auto Appraisers and assists with complex claims, escalations, and total loss resolutions in support of department and company objectives.

Responsibilities

Desk Supervisor, Auto Material Damage Responsibilities

Lead and manage a team of Desk Auto Appraisers responsible for photo reviews, estimate audits, and claim settlements.

Provide technical oversight, training, and guidance to ensure consistent estimate review and valuation accuracy.

Serve as a technical authority for desk-handled claims, including repair-versus-replace decisions and total loss evaluations.

Maintain comprehensive knowledge of automobile damage repair processes, estimating platforms, and desk appraisal standards.

Qualifications
Desk Supervisor, Auto Material Damage Qualifications

Required

Bachelor’s degree required, or equivalent experience may be considered.

Five to ten years of auto appraisal experience required, or successful completion of AIC or CPCU Professional Designation.

Minimum of one-year management experience required.

Valid driver license with an acceptable driving record required.

Note: Farm Bureau offers a full benefit package including medical, dental, vision, and 401K.

PM19

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.