Information Technology Internship at HERITAGE FINANCIAL CREDIT UNION – Middletown, New York

Looking for real-world IT experience beyond troubleshooting your own laptop? Are you curious, hands-on, and ready to build real IT skills? Consider this 8-week internship and join our team to get hands-on exposure to IT operations in a secure, fast-paced financial environment while building skills that employers actually look for.

Heritage Financial Credit Union is a member-owned financial institution that is committed to helping our members achieve their financial goals and building a stronger community. We believe that everyone deserves access to affordable financial services, and we are dedicated to providing our members with the tools and resources they need to achieve their financial dreams. Our vision is to be the leading financial institution in the communities we serve, and we are committed to creating a culture of excellence where our employees can thrive. We believe in creating a workplace where everyone feels valued and respected, and where we can all work together to achieve our goals. We recognize that our employees are our most important asset, and we are committed to providing them with the training, development, and opportunities they need to succeed. Our Core Values are at the heart of everything we do:

In this internship you will:

• Support a major Wi-Fi rollout, including setup, testing, and optimization
• Manage Help Desk tickets and resolve day-to-day tech issues
• Troubleshot hardware like laptops, printers, and peripherals
• Assist with onboarding new employees (device setup, imaging, accounts)
• Track and manage IT equipment inventory
• Create simple “how-to” guides for common tech issues
• Ensure all work meets data security and compliance standards
• Participate in team meetings and learn how IT supports business strategy

What you’ll gain:

• Hands-on experience with IT support and network deployment
• Exposure to real-world security and compliance practices
• The chance to solve practical problems that impact daily operations
• Insight into how IT teams operate in a regulated industry
• Build your presentation skills by sharing your personal internship experience summary in a meeting directly with our Executives

• Currently enrolled in a college or technical program (IT, Computer Science, or related field)
• Basic knowledge of Windows OS, Microsoft 365, and networking (TCP/IP, DNS, Wi-Fi)
• Experience troubleshooting computers or small networks is a plus
• Clear communicator who can explain technical concepts to non-technical users
• Detail-oriented and able to follow security protocols
• Comfortable lifting equipment (up to 30 lbs.) and handling basic hardware setup
• This position requires that the employee gain a working knowledge of Bank Secrecy Act (BSA) requirements and how they will affect their work. We will provide on-line training to support this qualification. The employee will comply with all requirements of the BSA and cooperate with the designated BSA Officer in assuring compliance

Salary: $20.00 per hour

Weekly Hours: 40

Duration: 8 weeks (June 1 - July 31, 2026) with ability to work through mid-August if available

Equal Opportunity Statement: Employment at our Credit Union is based upon merit, ability, and qualifications. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected status.