Operations Manager at Holbrook Life Management LLC – Alpharetta, Georgia

The Operations Manager is a hands-on leadership role responsible for overseeing all day-to-day field operations for the Paint and Pressure Washing division. This is a working manager position, with approximately 90% of time spent in the field actively performing painting and pressure washing work alongside the team, and 10% dedicated to management, scheduling, and outside business development.

This role ensures projects are delivered on time, on budget, and in alignment with company quality and white-glove service standards within senior living communities. The Operations Manager also supports revenue stability by securing supplemental outside work during slower periods to maintain crew productivity and profitability.

Hands-On Field Leadership (90%)

• Actively perform painting and pressure washing duties daily alongside crews
• Lead by example in productivity, workmanship, safety, and professionalism
• upport crews during large projects, tight deadlines, or staffing gaps
• Ensure all work meets company quality and white-glove service standards
• Maintain strong on-site presence to monitor quality and team performance

Management & Business Development (10%)

• Plan and coordinate weekly schedules, crew assignments, and job priorities
• Monitor job progress and adjust resources to meet deadlines
• Identify gaps in the schedule and secure outside work to maintain crew utilization
• Develop relationships with property managers, HOAs, contractors, and local businesses
• Conduct site visits, develop scopes of work, and coordinate estimates
• Communicate with COO/CFO and General Managers on performance, challenges, and opportunities

Operational Leadership

• Oversee daily execution of all painting and pressure washing projects
• Ensure proper staffing and efficient crew deployment
• Drive productivity while maintaining high-quality workmanship
• Resolve operational challenges in real time

Project Management

• Manage interior repaint projects, exterior work, and recurring service contracts
• Conduct site walks and quality checks before, during, and after projects
• Ensure projects are completed on time and within budget
• Address issues proactively to avoid delays or rework

Team Management

• Supervise and support Crew Leaders and Technicians
• Train and mentor team members in both technical skills and service standards
• Enforce accountability, safety protocols, and performance expectations

White-Glove Service & Client Relations

• Ensure all work meets “white-glove” service expectations in senior living environments
• Maintain professional interactions with residents, staff, and leadership teams
• Minimize disruption to residents and daily community operations
• Serve as escalation point for service concerns when needed

Financial & Performance Management

• Monitor labor efficiency and job cost performance
• Support budgeting and resource planning
• Ensure alignment between estimates and actual job execution

Safety & Compliance

• Enforce all safety policies, procedures, and OSHA compliance
• Ensure proper use of PPE and safe operation of equipment
• Maintain a safe environment for both employees and residents

Logistics & Asset Management

• Oversee maintenance of vehicles, tools, and equipment
• Ensure crews are properly equipped and job-ready each day
• Manage materials and supply needs

QUALIFICATIONS

3–5+ years of experience in painting, pressure washing, or field service operations

· Proven ability to lead while actively working in the field

· Strong knowledge of painting techniques and pressure washing equipment

· Experience in occupied residential or hospitality environments (preferred)

· Ability to balance hands-on work with limited administrative responsibilities

· Strong leadership, organization, and communication skills

· Valid driver’s license required

PHYSICAL DEMANDS/REQUIREMENTS

• Excellent physical and mental health.
• Possess manual dexterity to handle delicate instruments and other equipment.
• Able to obtain and record the resident’s temperature, pulse, respiration rate, weight and blood pressure.
• Able to lift, stoop, carry, turn, and assist high-risk residents, push medication carts and be willing and able to work a flexible work schedule.
• Able to sit, stand, bend and move continuously during work hours.
• Must be able to lift and/or carry 30 to 50 pounds