Service Technician at Chappell – Hopedale, Massachusetts

We are excited to welcome a friendly and skilled Service Technician to our team! In this role, you will play a vital part in ensuring our customers receive top-notch service and support. As a Service Technician, you will be responsible for diagnosing, repairing, and maintaining a variety of equipment to keep everything running smoothly. We value a positive attitude and a strong commitment to customer satisfaction, so if you enjoy working with people and solving technical challenges, this job is perfect for you.

Our ideal candidate is someone who is eager to learn, detail-oriented, and enjoys working in a dynamic environment where every day brings new opportunities to make a difference. Join us and become part of a supportive team that values your expertise and encourages your professional growth. We believe in creating a welcoming atmosphere where teamwork and communication are key, and your role will be essential in helping us maintain the high standards our customers have come to expect. If you are ready to take on this rewarding challenge and grow your career as a Service Technician, we'd love to hear from you!

Responsibilities

• Perform routine maintenance and inspections on equipment to ensure optimal performance
• Diagnose and troubleshoot mechanical/electrical/hydraulic issues quickly and accurately
• Repair or replace defective parts using hand tools and power tools
• Maintain detailed service records and provide clear reports to management and customers
• Communicate effectively with customers to explain services performed and provide recommendations
• Follow all safety protocols and company guidelines during service operations
• Collaborate with team members to improve service processes and enhance customer satisfaction

• High school diploma or equivalent
• Proven experience as a service technician or in a similar technical role
• Strong understanding of mechanical and electrical systems
• Ability to read and interpret technical manuals and schematics
• Excellent problem-solving skills and attention to detail
• Good communication skills and a friendly, customer-oriented approach
• Ability to work independently as well as part of a team
• Valid driver’s license