Customer Service Billing Representative in Naples, Florida at Peninsula Improvement Corp

Customer Service Billing Representative
Location: Ave Maria, FL
Company: Barron Collier Companies, Ave Maria Utility Company
Job Type: Full-Time

Immediate available opening for a full-time Customer Service Billing Representative with Ave Maria Utility Company, a Barron Collier Company. This position will provide a high level of professional customer service and assistance to citizens in the Ave Maria area. Some of the duties will include answering incoming telephone calls and assisting walk-in customers by providing utility account information, utility service activation and/or disconnection, cash handling, or credit card transactions. This position receives, reviews and processes applications for utility services; prepares and processes service orders for Ave Maria services including but not limited to water turn-on & turn- offs, meter re-reads, discusses causes for high water usage and how to detect leaks; responds to and resolves difficult, and sensitive inquiries and complaints from citizens and other agencies regarding charges, delinquencies, refunds and complex financial arrangements to bring customers into compliance with overdue billings.

SPECIFIC JOB DUTIES & RESPONSIBILITIES:

• Answers incoming telephone calls and assists walk-in customers by providing information pertaining to utility account information, utility service activation and/or disconnection, and department services and procedures.
• Receives, reviews and processes applications for utility services.
• Prepares and processes service orders for City services including but not limited to water turn-on & turn-offs, water meter installation, meter tests, meter re-reads, checks for leaks and verifies services.
• Responds to and resolves difficult and sensitive inquiries and complaints from citizens and other agencies regarding charges, delinquencies, refunds, and services.
• Responds verbally and sometimes in writing to difficult complaint calls relating to billing polices or procedures.
• Inputs, retrieves, and updates customer data and account status related to utility billing accounts into the computerized billing system.
• Processes utility payments, checks payment for accuracy, makes decisions regarding payment arrangements; bill adjustments, and small dollar write offs; posts utility payments to correct accounts, and prepares receipts, records or other documentation of payment and account status.
• Researches and prepares adjustments to utility accounts for incorrect billing and upon approval enters adjustments into computerized billing systems.
• Analyzes delinquent accounts and makes determination regarding appropriate action, prepares extended payment agreements, monitors payment extensions, and determines if appropriate to issue a Field Work Order (FWO) for water turn off.
• Receives, investigates and posts returned checks back to utility accounts for collections.
• Processes non-sufficient fund checks, reviews record and documentation for accuracy, verifies insufficient funds and makes arrangements for disconnection if appropriate.
• Prepares notices, door hangers and correspondence concerning service lock-offs and termination of services, coordinates action with field personnel.
• Determines customers' needs through interviewing and communication exchange.
• Other duties as assigned.
  

JOB SPECIFICATIONS: High school diploma or GED equivalency and 2+ years general clerical experience. Ability to work collaboratively in a team environment, to multi-task and work accurately under pressure to meet deadlines. Must be detail oriented and organized. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Benefits: Vision and optimism about the future continue to push us toward pathways of growth. At Barron Collier Companies we relish that. And we celebrate the visionary thinking in our over 100-year history as a company by encouraging it in new generations of team members, customers, partners, and stakeholders.

We make every effort to provide our employees with a benefits program that provides comprehensive benefits and coverage for employees and their families. We are committed to providing a competitive benefits program that allows you and your family the flexibility to best meet your needs, while at the same time, allows additional benefits to protect your income, build financial security, and balance your work and personal life. As a team member at Barron Collier Companies, you’ll enjoy:

• Medical/Dental/Vision health benefits
• Telemedicine available 24/7
• Paid vacation/holiday
• 401(k) savings plan matching formula is 50% of your contributions up to 6%
• Competitive Compensation packages
• Discretionary annual bonuses and peer recognition awards
• Employee Referrals up to $1,000
• Paid Licensing/Certification Fees and Renewals
• Tuition Assistance
• Ergonomic office designs
• Gym membership assistance
• Volunteer Time Off up to 24 hours

How to apply:

Learn more about our company and culture at Ave Maria Utility Company.

You may apply through the career page or directly at: https://bcp.recruiting.pdsvista.com. We look forward to meeting you!

We are a drug-free (DFW) and an Equal Opportunity Employer (EOE).

NOTICE TO RECRUITERS & STAFFING AGENCIES: Barron Collier Companies does NOT accept unsolicited resumes from agencies. Please do NOT contact the hiring manager or any other manager within the company regarding this post. Unsolicited emails or calls from recruiting agencies will be blocked and deleted without response.