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What is the role of a Director, Renewal Management at Jobgether?

The Director, Renewal Management position at Jobgether is a Full-time or part-time position opportunity in the Executive/Management field.

Where is this Director, Renewal Management job located?

United States, Other / Non-US, United States

What type of employment is offered for this Director, Renewal Management role?

Full-time or part-time position

What is the expected salary for this Director, Renewal Management job?

Compensation will be discussed during the hiring process.

Director, Renewal Management job near me in United States, Other / Non-US at Jobgether

Director, Renewal Management

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a [Director, Renewal Management] in [United States].

This is a high-impact leadership opportunity for a strategic and operationally driven professional passionate about customer retention and recurring revenue growth. In this role, you will oversee a global renewals organization focused on delivering seamless renewal experiences across a large customer portfolio. You will lead the development of scalable renewal processes, drive forecasting accuracy, and collaborate closely with Sales, Customer Success, Finance, Legal, and Operations teams to improve customer outcomes and business performance. The position offers strong visibility across the organization and the chance to shape a world-class renewals engine in a fast-paced SaaS environment. Ideal candidates are data-driven leaders who thrive in cross-functional settings, excel at managing distributed teams, and are committed to operational excellence and customer success.

Accountabilities:

Define and execute a global renewals strategy aligned with customer retention, recurring revenue growth, and operational efficiency goals.
Lead and develop a high-performing global renewals team, including offshore and distributed team members, through coaching, performance management, and enablement initiatives.
Oversee the full renewal lifecycle for annual and multi-year subscription contracts, ensuring timely and accurate execution.
Collaborate cross-functionally with Sales, Customer Success, Finance, Legal, Product, and Deal Desk teams to resolve renewal blockers and improve customer satisfaction.
Drive initiatives focused on churn reduction, expansion opportunities, pricing strategies, and multi-year renewal programs.
Deliver accurate renewal forecasting, executive reporting, and operational analytics to support strategic decision-making.
Build and optimize scalable renewal processes, automation initiatives, AI-powered workflows, and operational governance models.
Serve as an escalation point for high-risk or complex renewals while championing a customer-first renewal experience.
Monitor key performance indicators including gross and net retention rates, forecast accuracy, renewal timing, and team effectiveness.

Requirements:

7–9 years of experience in SaaS, subscription-based businesses, or related environments with expertise in renewals, customer success, revenue operations, or account management.
2–4 years of leadership experience managing global, offshore, or distributed teams.
Proven track record leading high-volume, transactional renewal operations with strong focus on customer retention and recurring revenue growth.
Strong operational excellence, process optimization, and workflow design capabilities.
Experience managing renewal forecasting and large customer portfolios with a high degree of accuracy.
Familiarity with auto-renewal programs, contract-based renewal models, and CRM-driven workflows.
Strong analytical mindset with the ability to interpret operational data and drive business insights.
Experience implementing automation, AI-assisted workflows, or technology-enabled process improvements.
Excellent communication, collaboration, and stakeholder management skills across cross-functional teams.
Ability to thrive in a fast-paced, metrics-driven environment with evolving priorities.

Benefits:

Fully remote work opportunity within the United States.
Collaborative and inclusive work culture focused on innovation and professional growth.
Opportunities for leadership development and career advancement.
Exposure to high-impact strategic initiatives within a rapidly growing SaaS environment.
Flexible work environment promoting work-life balance.
Competitive compensation package with potential performance-based incentives.
Access to learning and development opportunities.
Supportive and diverse workplace culture where every voice is valued.
Opportunity to influence customer experience, retention strategy, and operational transformation at scale.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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Director, Renewal Management in United States at Jobgether

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