Training and Development Manager at Goode Company Restaurants – Houston, Texas

Training and Development Manager

Job Description

The Goode Company Training and Development Manager is responsible for supporting and executing company-wide training and development initiatives that strengthen performance, consistency, and culture across all restaurant concepts. Reporting directly to the Head of Training and Development, this role partners closely with operations, leadership, and field teams to deliver engaging, effective, and scalable training programs.

This position plays a hands-on role in onboarding, hourly and management training, leadership development support, system and standards adherence, and hospitality standards execution. The Training and Development Manager is a natural leader, strong communicator, and passionate educator who thrives in front of groups and is deeply committed to developing others within a hospitality-driven environment.

Duties / Responsibilities

• Support the Head of Training and Development in the execution of company training strategies aligned with business goals, brand values, and hospitality standards
• Coordinate, organize, and facilitate training programs for hourly team members, trainers, and managers across all concepts
• Deliver engaging in-person and virtual training sessions, workshops, and presentations with confidence and professionalism
• Assist in the development and implementation of structured onboarding programs for new restaurant openings and ongoing operations
• Partner with Operations leaders to identify training needs and opportunities for performance improvement
• Support leadership and management development initiatives through coaching, workshops, and follow-up support
• Help maintain and evolve training materials, tools, manuals, and learning resources to ensure clarity, consistency, and relevance
• Serve as a field-facing training resource, building strong relationships with managers and team members
• Conduct restaurant visits to observe training execution, hospitality standards, and operational consistency
• Support Certified Trainer programs, hourly development workshops, and ongoing skill-building initiatives
• Assist with training rollouts related to new menu items, promotions, service initiatives, systems, and company programs
• Track training participation and completion; assist with follow-up evaluations to measure effectiveness
• Support communication development for shift meetings, training updates, and operational rollouts
• Ensure all training activities align with company policies, procedures, and applicable laws and regulations
• Perform additional duties assigned to support excellent guest experiences and operational success

Qualifications

• 2+ years of training or leadership experience in a restaurant or hospitality environment
• Exceptional interpersonal, verbal, and presentation skills with confidence speaking to groups of all sizes
• Strong organizational and time-management skills with the ability to manage multiple initiatives simultaneously
• Demonstrates ability to build trust and rapport at all levels of the organization
• Passion for hospitality, people development, and continuous learning
• Ability to lead with influence, positivity, and professionalism
• Comfortable working in both field and office environments
• Proficient with technology and learning tools; experience with POS, HRIS, and LMS preferred
• Ability to support operations outside standard business hours

Characteristics

• Energetic, approachable, and people-focused leader with a service-oriented mindset
• Natural educator who enjoys teaching, coaching, and developing others
• Strong communicator who listens actively and adapts messaging to diverse audiences
• Collaborative team player who thrives in a fast-paced, multi-concept environment
• Self-motivated individual who takes ownership and follows through

Benefits and Perks:

• Culture of Connection: Be a part of a culture that embodies our brand values and fosters meaningful connections within a company voted as Top Workplace to Work in Houston for 9 years running!
• Exceptional Earning Potential: Enjoy WEEKLY payouts!
• Fantastic Dining and Merchandise discounts at any Goode Co. location
• Health Insurance – Comprehensive medical coverage for you and your family.
• Health Savings Account (HSA) – Tax-advantaged savings account for medical expenses, with employer contributions available.
• 401(k) Matching – Employer-matched retirement savings to help you build financial security.
• Vision Insurance – Coverage for eye exams, glasses, and contacts
• Dental Insurance – Preventive, basic, and major dental care services.
• Disability Insurance – Short- and long-term income protection for unexpected medical events.
  
  

Goode Co. is an Equal Opportunity Employer that does not discriminate against an employee or applicant based upon race, color, religion, gender, national origin, disability, or veteran’s status or any other protected factor under federal, state, or local law.

This job description is intended as a summary of the primary responsibilities of and qualifications for this position. This job description is not intended as inclusive of all duties an individual in this position might be asked to perform or of all qualifications that may be required either now or in the future.