Indexing Clerk-Data Entry Specialist at Vital Holdings LLC – Manchester, New Hampshire

(On-site position)

Position Summary
The Centralized Indexer is responsible for reviewing scanned document images and entering accurate metadata and index values into ImageTrust software to support centralized indexing operations across all ECM sites nationwide.

This role ensures digital records are properly categorized, searchable, and compliant with customer specifications and internal quality standards. The position requires strong accuracy, consistency, attention to detail, confidentiality, and the ability to meet established productivity benchmarks in a centralized production environment.

This is an in-office position (not remote) requiring a dependable, detail-oriented professional with a strong background in data entry and an optimistic attitude who receives constructive feedback well. The ideal candidate will have more than three years of experience in an office environment, particularly in quality control or data management, and a stable work history with two or more years of tenure at each previous position.

Essential Functions
• Retrieve scanned document images within ImageTrust software.
• Index each document according to detailed job specifications and customer requirements.
• Enter accurate metadata and index values into designated data fields.
• Verify image clarity, completeness, orientation, and document integrity during the indexing process.
• Identify incomplete, inconsistent, or inaccurate information and escalate issues appropriately.
• Maintain established productivity benchmarks and accuracy thresholds.
• Achieve minimum production standards consistent with departmental expectations (including keystroke and document volume benchmarks).
• Adapt to changing customer specifications and indexing requirements.
• Maintain strict confidentiality of customer records and comply with data security policies.
• Perform additional duties as assigned.

Performance Expectations
• Maintain indexing accuracy in alignment with departmental standards.
• Sustain production levels aligned with centralized throughput goals.
• Minimum 8,000 keystrokes per hour preferred.
• Consistent adherence to customer-specific indexing standards.
• Demonstrate reliability, punctuality, and consistent attendance.
• Maintain a positive, professional attitude and respond constructively to feedback.

Competencies
• Strong attention to detail and proofreading ability.
• Ability to challenge incomplete or inaccurate information.
• Ability to follow detailed work instructions and project specifications.
• Proficiency in computer data entry systems and web-based platforms.
• Strong organizational and time management skills.
• Ability to work independently within a centralized workflow model.
• Ability to perform in a fast-paced production environment.
• Aptitude for learning new software systems.
• Professional communication skills.

Physical Demands
• Sitting constantly.
• Typing and keyboard use constantly.
• Ability to read detailed information from a computer monitor for extended periods.

Education and Experience Requirements
• High school diploma or equivalent required.
• Data entry experience required.
• 3+ years of experience in an office environment, preferably related to quality control or data management.
• Some college or technical education preferred but not required.
• Stable employment history (minimum 2 years tenure at each previous position preferred).
• Ability to type accurately at consistent production speeds.
• Must be able and willing to communicate effectively in English.
• Must follow company policies and procedures.

Compensation: $16.50 – $17.50 per hour (rate of pay is a required field when applying)
Work Environment: Onsite, not remote, governed by confidentiality and data protection standards.