Retail Pharmacy Manager at Westchester Medical Center – Valhalla, New York

Job Summary:

Lead and manage daily operations of a retail pharmacy, ensuring safe, efficient dispensing services, compliance with regulations, and high-quality patient care. Oversee staff, inventory, financial performance, and drive continuous improvement in clinical and retail workflows

Responsibilities:

• Supervisory & Leadership
  • Supervise, train, and mentor pharmacists, technicians, and support staff.
  • Recruit, interview, evaluate performance, and deliver feedback.
• Operations & Patient Care
  • Ensure accurate, timely dispensing of prescriptions and meeting safety protocols.
  • Provide medication counseling, immunizations, and manage drug therapy optimization.
  • Collaborate with healthcare providers to improve therapeutic outcomes.
• Inventory & Compliance
  • Oversee inventory procurement, including controlled substances, and maintain stock levels.
  • Enforce storage standards, expiration tracking, and manage regulatory documentation for controlled drugs.
  • Ensure compliance with state and federal pharmacy laws, accreditation, and security standards.
• Financial Management & Administration
  • Manage budgets, forecast demand, monitor expenses, and drive revenue growth
  • Handle insurance billing, claims processing, and optimize formulary adherence.
  • Maintain required documentation—budgets, performance metrics, licensing renewals.
• Quality & Process Improvement
  • Develop, review, and implement pharmacy policies and procedures.
  • Lead quality assurance initiatives aimed at reducing medication errors.
  • Introduce new clinical services (e.g., MTM, immunization clinics) and track outcomes.
• Customer Experience
  • Ensure high patient satisfaction—address feedback, resolve complaints, maintain store appearance.
  • Engage in community outreach and promote new in-store pharmacy services.

Qualifications/Requirements:

Experience:

• PharmD (Doctor of Pharmacy) or equivalent degree.
• Active pharmacist license in practicing state.
• Preferred: Immunization certification
• Minimum 5 years pharmacy practice with at least 2 years supervisory experience.
• Proven experience in retail pharmacy operations; exposure to clinical or hospital workflows a plus.

Education: PharmD required; advanced degree (MS, MHA, MBA, or MPH) preferred..

Licenses / Certifications: Current NYS pharmacist license required, or eligible to obtain within 90 days of hire.

Other: