Front Office Manager (Hotel) in Houston, Texas at Texas Hotel Management

The Front Office Manager (FOM) is responsible for overseeing all front office functions, including guest services, reservations, concierge, and front desk operations. This role ensures smooth day-to-day operations, maximizes guest satisfaction, and leads a high-performing team.

• Manage and supervise front desk, concierge, and guest services teams
• Ensure exceptional guest experience from check-in to check-out
• Handle guest complaints and resolve issues professionally and efficiently
• Monitor room inventory, occupancy, and rate strategies in coordination with revenue management
• Maintain compliance with hotel policies, procedures, and brand standards
• Train, mentor, and evaluate front office staff performance
• Coordinate with housekeeping, maintenance, and other departments
• Prepare reports on occupancy, revenue, and guest feedback
• Ensure accurate billing, cash handling, and audit procedures

• Bachelor’s degree in Hospitality Management or related field preferred
• 3–5+ years of experience in hotel front office operations, with at least 1–2 years in a supervisory role
• Strong leadership, communication, and problem-solving skills
• Proficiency in Property Management Systems (e.g., Opera, Cloudbeds)
• Customer-focused mindset with attention to detail
• Ability to work flexible schedules, including weekends and holidays

• Experience with U.S. hotel standards and compliance
• Strong understanding of revenue management principles
• Multilingual abilities are a plus

• Competative Salary
• Health, dental, and vision insurance
• Paid time off and holidays
• Career growth and development opportunities