Sales Support Specialist at TCP Reliable Manufacturing Inc – Eden Prairie, Minnesota

We are looking for a motivated Sales Support Specialist with a packaging engineering background to join our Packaging sales engineering team at our 3rd party testing laboratory. In this role, you'll be an integral part of our sales operations, providing support to our sales engineering team throughout the entire sales process while ensuring a seamless experience for our customers. You’ll bring strong attention to detail, excellent time management, and great communication and interpersonal skills. This is an outstanding opportunity for an early-career packaging engineer eager to explore the world of technical sales within the Life Science industry and contribute to advancing 3rd party testing services.

WHO WE ARE:

DDL, Inc. is a third-party testing laboratory dedicated to helping medical device and pharmaceutical companies across the globe bring products to market. For over 30 years, DDL has provided extraordinary customer service and specialized testing expertise to the medical device, pharmaceutical, and life sciences industries for our clients’ safety and efficacy testing. We help save lives by providing the highest standards for package, product and material testing.

LOCATION:

This position works out of our Eden Prairie, MN office, with a hybrid work option available after successful completion of training.

COMPENSATION

Hourly pay structure with annual earnings in the range of $65,000-$70,000/year (depending on experience) plus eligibility to earn an annual bonus.

HOW YOU WILL CONTRIBUTE (Overview & Key Responsibilities):

As our Sales Support Specialist, you will be supporting / executing sales & marketing department initiatives such as lead generation, lead nurturing, maintaining our CRM client records, triaging prospects and facilitating sales contracts / agreements and other duties as needed to support DDL sales.

• Execute our REACT campaigns and build relationships with current and past customers to qualify them and promote repeat 3rd party testing services.
• Generate new 3rd party testing services leads by identifying and prospecting new accounts through appropriate Life Science industry directories, cold calling and other resources such as ZoomInfo and LinkedIn.
• Identify decision makers amongst the targeted leads in order to most effectively initiate sales processes.
• Manage, organize and facilitate CDAs, NDAs and MSAs through the sales, operations and legal review process.
• Work closely with sales & marketing department to determine appropriate campaign follow-up activities.
• Maintain and utilize CRM and support the entering and updating of quote details in the system as needed
• Support sales engineers with quote revisions as needed
• Solicit quotes for outsourced testing from lab companies on DDL’s approved supplier list.
• Continuously evaluate our records for quality of lead generation / contact information and provide feedback to sales & marketing.
• Assist with managing, qualifying, nurturing and assigning leads that come in through the website and/or other sales & marketing campaigns.
• Assist with competitive analysis campaigns and other research as needed.

WHAT YOU NEED TO SUCCEED (Minimum Qualifications):

• Bachelor degree in Packaging Engineering or equivalent work experience
• 1 – 2 years previous experience with cold-calling or telesales
• Packaging engineering background preferred
• Salesforce or equivalent CRM experience
• Overall solid computer skills (Microsoft Office fluency)

WHAT WILL SET YOU APART (Competencies):

• Ability to develop key contacts and business relationships with decision makers
• Sales and goal oriented
• Ability to articulate the benefits and advantages of company services versus competitors
• Strong customer orientation
• Creative and critical thinker
• Quick learner
• Self-motivated
• Issue management and resolution skills
• Strong communication skills

WHY JOIN US:

If you’re a team player who is looking for a sense of accomplishment, the opportunity to grow both personally and professionally, and a place to call home, then DDL is the place for you! At DDL, Inc., we strive to offer a competitive salary along with a comprehensive benefits package that helps you and your family maintain health and well-being - both physically and financially. Our comprehensive benefits package includes:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Voluntary Accident, Critical Illness, and Hospital Indemnity Insurance
• Basic Life and AD&D / Voluntary Life and AD&D
• Short-Term Disability
• Long-Term Disability
• Pet Insurance
• Commuter Transit Benefits
• 401(k) Retirement Plan w/Safe Harbor Employer Contribution
• Paid Holidays
• PTO

It is DDL, Inc.’s policy that equal employment opportunity be provided without regard to age, race, creed, color, religion, sex, disability, pregnancy, medical condition, genetic information, marital status, sexual orientation, gender identity or expression, ancestry, national or ethnic origin, citizenship status, military status or status as a disabled or protected veteran, or any legally recognized status entitled to protection under applicable federal, state, or local laws.