SERVICE ADVISOR at Honda of Downtown Los Angeles – Los Angeles, California

Service Advisor

Los Angeles, CA

Fastest growing dealership in the entire country! We look for the best, we train the best & we're ready to invest in your future!

WE OFFER:

• Excellent medical, dental, vision options
• 401k options available
• Life insurance
• Employee discounts

RESPONSIBILITIES:

• Meet with customers and determine their needs for repair and/or service of their vehicle issues
• Increase customer satisfaction by building customer relations.
• Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations.
• Monitor the progress of each vehicle throughout the day, and updating customers frequently
• Increase profitability by maximizing sales & execute retail promotions.
• Responsible for overseeing the technician working on customers’ vehicle including their time management/efficiency, parts ordering, job completion times.
• Oversee and participate in quality control.
• Participate in the development and documentation of Standard Operating Procedures as appropriate.

REQUIREMENTS:

• MUST HAVE PREVIOUS EXPERIENCE at automotive dealership!!!
• High School Diploma or equivalent.
• Accredited training in service advisor skills, customer satisfaction and quality control.
• Automotive service advisor experience.
• Ability to concentrate and accomplish tasks despite interruptions.
• Ability to perform a variety of tasks simultaneously.
• Must be willing to submit to a background check
• Fluency in Korean is a plus