Client Onboarding Specialist at OCV LLC – Opelika, Alabama

Are you a client service-focused professional with exceptional organizational and project management skills? Do you want to join a fast-growing company with a mission to serve? We are OCV LLC. For more than 15 years, we have specialized in mobile app development for law enforcement, public safety, emergency management and public health agencies. Our custom apps for iPhone and Android devices help public safety organizations reach their citizens where they are: their smartphones. We have grown to be a leader in our field and are in search other motivated professionals to add to our dynamic team. We are currently recruiting for a Client Onboarding Specialist to work on-site at our headquarters in Opelika, Alabama. Our Client Onboarding Specialists are key to building upon our great relationships with our clients and our success in delivering products that meet their needs as well as those of our community.

What We Offer:

• Competitive salary and ability to enroll in a comprehensive benefits package after 90 days.
• Opportunity for professional growth, career advancement, and ongoing training & development.
• Collaborative and innovative work environment.
• 10 days of Paid Time Off and 20 hours of Flex Time per year upon hire.
• 401K Retirement Plan with up to 3.5% company match.
• Opportunity to work with team members to share our story and contribute to meaningful projects.

Primary Job Responsibilities:

• Assist with client communication, project management, and sales inquiries, working closely with various internal teams to tailor solutions that align with OCV, LLC’s standards.
• Work directly with Engineering, Sales, Marketing, and Product Development to ensure client needs are fully addressed and operational processes align with company objectives.
• Oversee product development from concept to release, conducting quality control to ensure products meet client specifications.
• Work independently to manage all project management tasks, including quality control testing, content gathering, and day-to-day client communications.
• Create and analyze mobile app usage reports, identifying key areas of client engagement, and present recommendations during client meetings.
• Lead brainstorming sessions to develop strategies for client retention and relationship-building.
• Maintain and update operational documentation, including process manuals, SOPs, and client records, ensuring accuracy and completeness.
• Document action items, track project progress, and report any issues or delays to ensure timely completion of assigned projects.

What We Require for This Role:

• Bachelor’s degree in Business, Technology, or a related field, or equivalent experience.
• Authorization to work in U.S. for any employer without sponsorship.
• Strong written and verbal communication skills.
• Detail-oriented self-starter with solid time management abilities.
• Passionate about customer service and strategic problem-solving.
• Ability to learn quickly and exhibit technical savviness, with a curiosity that drives impact

Apply today and become an essential part of our dynamic organization!