Client Technologies Analyst II at City of Chesapeake Human Resources – Chesapeake, Virginia
City of Chesapeake Human Resources
Chesapeake, Virginia, 23322, United States
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Industries:Government/Civil ServiceJob Function:General Business
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About This Position
Working Title of Vacant PositionClient Technologies Analyst II
Job Type: Full Time
Posting Type: Public
Number of Vacancies: 1
Department: INFORMATION TECHNOLOGY
Division: IT TECH SUPPORT
Requisition Number: 202689
Number of hours worked per week: 40
Work Schedule: Monday-Friday 8:00 AM-5:00 PM. Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies. | Occasionally- Up to 1/3 of the time.
Work Site Location: Chesapeake, VA
Position Driving Requirement: O - Occasional
Pay Basis: Semi-Monthly
Advertised Salary:
Job Description:
Required Qualifications:
Preferred Qualifications:
Job Open Date: 02/20/2026
Job Close Date: 03/06/2026
Special Instructions to Applicants:
Job Type: Full Time
Posting Type: Public
Number of Vacancies: 1
Department: INFORMATION TECHNOLOGY
Division: IT TECH SUPPORT
Requisition Number: 202689
Number of hours worked per week: 40
Work Schedule: Monday-Friday 8:00 AM-5:00 PM. Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies. | Occasionally- Up to 1/3 of the time.
Work Site Location: Chesapeake, VA
Position Driving Requirement: O - Occasional
Pay Basis: Semi-Monthly
Advertised Salary:
$63,185 – $87,000; Depending on qualifications and experience.
Job Description:
The City of Chesapeake’s Department of Information Technology Enterprise Operations Program is searching for a Client Technologies Analyst II to join our Client Technologies Team!
The Client Technologies Analyst II will provide responsible and complex client computer systems support and IT Customer Service to our City Departments. This role will also work cross- functionally with other IT Teams to ensure that client technology is optimized ensuring an excellent customer experience. The Client Technologies Analyst II will report directly to the Client Technologies Team Lead.
Key Responsibilities:
Key Responsibilities:
- Day-to-day assistance of the City’s laptops, desktops, tablets, thin-clients, monitors, printers, AV, and all other associated hardware and software.
- Troubleshoot (in person and remote) to help resolve Level 2 IT support issues.
- Support and maintain customer experience responsibilities in City Departments and build effective working relationships.
- Receive and respond to ITSM tickets utilizing ServiceNow.
- Utilize remote tools such as Microsoft Endpoint Configuration Manager (MECM), LogMeIn, and Microsoft Teams to support end users.
- Document end user interactions and troubleshooting efforts accurately via ITSM tools.
- Guide end users through available product features, best practices, and troubleshooting steps.
- Work closely with cross-functional IT teams to improve customer services processes and products, to ensure client satisfaction and overall IT mission goals.
- Identify recurring issues and suggest improvements to reduce ticket volume and enhance the overall client experience.
- Keep up to date on the City’s IT products and service offerings.
- Attend weekly/monthly/quarterly IT meetings as required.
- Other duties as assigned.
A successful Client Technologies Analyst II candidate will possess exquisite IT Customer Service and ensure seamless client experiences and relationships within the City Of Chesapeake’s IT footprint.
Please browse our Benefits Brochure, for a full list of benefits and employee perks.
#ITSupport #DesktopSupport #Hardware #Software #CustomerService #ServiceDesk #M365 #VIP #PXE #MECM #Microsoft #ServiceNow #Level2
Please browse our Benefits Brochure, for a full list of benefits and employee perks.
#ITSupport #DesktopSupport #Hardware #Software #CustomerService #ServiceDesk #M365 #VIP #PXE #MECM #Microsoft #ServiceNow #Level2
Required Qualifications:
VOCATIONAL/EDUCATIONAL REQUIREMENT:
Requires any combination of education and experience equivalent to a bachelor’s degree in computer science or a closely related field.
EXPERIENCE REQUIREMENT:
In addition to satisfying the vocational/education standards, this position requires a minimum of two years of related, full-time equivalent experience.
SPECIAL CERTIFICATIONS AND LICENSES:
Requires a valid driver’s license and driving record in compliance with City Driving Standards.
SPECIAL REQUIREMENT:
Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies. Emergency operations support work and work locations may be outside of normal job duties.
Requires any combination of education and experience equivalent to a bachelor’s degree in computer science or a closely related field.
EXPERIENCE REQUIREMENT:
In addition to satisfying the vocational/education standards, this position requires a minimum of two years of related, full-time equivalent experience.
SPECIAL CERTIFICATIONS AND LICENSES:
Requires a valid driver’s license and driving record in compliance with City Driving Standards.
SPECIAL REQUIREMENT:
Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies. Emergency operations support work and work locations may be outside of normal job duties.
Preferred Qualifications:
- CompTIA A+, PC Pro, or other certification(s)
- City Government IT experience
- VIP/Executive Level IT Support experience
- Active Directory Domain Environment
- Windows 11
- ServiceNow Platform
- PrinterLogic/Vasion Print
- Office365 Suite
Job Open Date: 02/20/2026
Job Close Date: 03/06/2026
Special Instructions to Applicants:
The candidate selected for this position will be fingerprinted in Human Resources and at the Chesapeake Police Department, and the results must comply with Criminal Justice Information Services (CJIS) guidelines.
Applicants must submit a resume with their application and specify whether each position listed was full time or part time.
Applicants must submit a resume with their application and specify whether each position listed was full time or part time.
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Job Location
Chesapeake, Virginia, 23322, United States
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