Clinic Referral Specialist in Northfield, Minnesota at Northfield Hospital & Clinics

• Process incoming provider referral orders accurately and timely.
• Coordinate appointments with specialty clinics, hospitals, imaging centers, therapy providers, and ancillary services.
• Ensure referrals are scheduled according to clinical urgency and patient needs.
• Track referral status from initiation through completed appointment.
• Assist patients with scheduling follow-up care and provide appointment details.

• Contact patients regarding referral needs, scheduling options, preparation instructions, and next steps.
• Answer patient questions related to referrals, authorizations, and scheduling processes.
• Provide courteous, professional, and compassionate service to patients and families.
• Help reduce barriers to care by assisting with navigation of follow-up services.

• Verify insurance requirements for referrals and prior authorizations.
• Submit or coordinate necessary clinical documentation for payer approvals.
• Maintain accurate records of authorizations, denials, and approvals.
• Communicate delays or issues to providers and clinic staff promptly.

• Work closely with primary care providers, nurses, care teams, and specialty offices to coordinate seamless patient transitions.
• Communicate referral updates, incomplete information, or urgent needs to appropriate staff.
• Build positive working relationships with internal departments and external partners.

• Maintain referral work queues and prioritize tasks appropriately.
• Ensure accurate data entry within the electronic health record (EHR).
• Monitor outstanding referrals and follow up on incomplete appointments or missing reports.
• Support departmental goals related to access, turnaround times, and patient satisfaction.
• Participate in process improvement initiatives to enhance referral efficiency.

• High School graduate or equivalent
• Exceptional customer service skills
• Must be able to speak, read, and write English proficiently to ensure safe and effective communication in a healthcare environment
• Experience in keyboarding/data entry with an emphasis on speed and accuracy
• Ability to relate to clients of all ages in a professional, courteous manner
• Ability to work in a fast-paced environment with strong attention to detail and accuracy
• Demonstrate exceptional multitasking abilities
• Excellent team player who works cooperatively and respectfully with coworkers

• Healthcare background preferred
• Knowledge of medical terminology

Benefits begin on day one of employment and are based on authorized hours or FTE status.

• Shift differential pay in addition to base wage
• Paid time off accrued starting with first paycheck; years of service with Allina incorporated
• Medical, dental, and vision coverage (discount plan)
• Flexible spending accounts
• Life, AD&D, and disability insurance
• Pension plan (PERA) with 7.5% employer match
• Optional 457(b) retirement plans
• Tuition reimbursement
• Loan forgiveness eligibility (PSLF + MN state programs for qualifying roles)
• Employer-provided certifications and continuing education
• Additional perks: free on-site parking, qualified bilingual staff program, employee assistance program, and discounts on cafeteria, scrubs, and OTC pharmacy items