Technical Writer at Beck Technology Inc – Dallas, Texas

About Beck Technology

On top of being a 5-time winner of the Best Places to Work in Dallas by the Dallas Business Journal, Beck Technology is a uniquely positioned software company creating technologies to make the world a better place to live by focusing on rethinking early-stage decision-making in preconstruction. Our products are the most successful, state-of-the-art 2D/3D integrated preconstruction suite of tools for estimating and bid leveling on the market today. We elegantly enable our clients to leverage their preconstruction data in ways never before possible.

Our passion, our innovation, and our caring culture have afforded us enormous success and have continued to make Beck Technology an amazing place to work for over 25 years.

Along with the standard 401k matching and medical/dental/vision benefits, Beck Technology offers many unique benefits, including:

• FlexTime PTO
• Hybrid working environment - fully remote/partially remote/in-office
• Flexible working hours
• Weekly one-on-one coaching sessions
• Career advancement opportunities
• Team bonding gatherings

Although this position is based in Dallas, Texas, we have a hybrid work environment and support flexible and full-time remote team members. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. This role will report to the Content & Enablement Leader.

Position Overview:

The Technical Writer will be responsible for owning and scaling our customer-facing Knowledge Base. This role is primarily responsible for transforming product knowledge, Jira work items, and Support tickets into clear, accurate, and searchable Help Center content. The ideal candidate is a strong writer, systems thinker, and trusted decision-maker who can exercise good judgment about what documentation is needed, what is “done,” and when it’s time to publish. The successful candidate must use AI responsibly to accelerate drafting and analysis, while applying editorial judgment to evaluate, refine, and finalize AI-assisted content.

This role partners across the company to ensure documentation reflects real customer needs and reduces support friction. The Technical Writer is expected to make informed judgment calls when information is incomplete and move documentation forward without waiting for perfect inputs.

We are a software company, and are currently building new tech. This role requires learning the new software quickly, writing, collaboration, and project management skills, and the ability to organize and manage a comprehensive knowledge base within Hubspot.

Key Responsibilities:

• Own the structure, quality, and lifecycle of the customer Knowledge Base and Help Center.
• Create, update, and retire articles to ensure content remains accurate, relevant, and easy to find.
• Own documentation decisions from intake through publish, including when content is “good enough” to release and when iteration is warranted.
• Adhere to documentation standards, templates, and style guidelines.
• Use AI tools to accelerate drafting, summarization, and content iteration while maintaining editorial judgment and accuracy.
• Build partner kits, FAQ, and troubleshooting documentation for APIs.
• Train and refine AI prompts and workflows using approved source material and tools.
• Ensure AI assisted content meets quality, tone, and compliance standards before publishing.
• Analyze Jira issues, product stories, bugs, and Support tickets to prioritize the highest-impact documentation work, not just capture inputs.
• Convert real-world customer issues and workflows into actionable Help Center articles, FAQs, and troubleshooting guides.
• Participate in release readiness by aligning documentation with product updates.
• Collect and implement feedback from internal teams to continuously improve clarity and usefulness.
• Track article usage, feedback, search performance, and support-ticket deflection, and use those signals to decide when content is complete versus when iteration is required.
• Identify trends in customer issues to proactively create or improve content.
• Organize and share content across the team for collaboration and re-use.
• Produce high-quality content at volume.
• Produce and edit videos and screenshots for reinforcement of written concepts.
• Keep pace with 3-week software development sprints.
• Collaborate with customer-facing teams, product managers, developers, and other stakeholders to gather information and ensure accuracy in documentation.
• Review and edit content created by other team members to ensure consistency and quality.
• Stay up to date with AI, industry trends, and best practices in technical writing and documentation.
• Attend internal meetings for team coordination and information sharing.
• Communicate with fellow team members via chat, email, phone, and face-to-face meetings.
• Participate in pre-release testing of new DESTINI product offerings (3 hours per month).
• Serve as backup to Training Specialist by adding new users to LMS and monitoring shared inbox when needed.

Qualifications:

• Proven experience as a Technical Writer, Documentation Specialist, or similar role.
• Experience writing for construction or engineering SaaS audiences.
• Experience managing a Knowledge Base or Help Center in a SaaS environment.
• Strong ability to explain software workflows and technical specifications in clear, customer-friendly language.
• Hands-on experience using Jira or similar issue-tracking systems as a content source.
• Strong editing, organization, and content governance skills.
• Experience using AI tools to assist with writing, summarization, or content analysis.
• Excellent writing, editing, and proofreading skills.
• Excellent use of annotated screenshots and video walkthroughs when appropriate.
• Strong understanding of technical concepts and the ability to explain them clearly and concisely.
• Strong organizational and project management skills.
• Ability to work independently and manage multiple projects simultaneously.
• Ability to collaborate cross-departmentally.
• Ability to meet stated deadlines.
• Ability and desire to be consistent.

Preferred Qualifications:

• Familiarity with Support ticketing systems (e.g., Zendesk, ServiceNow, Hubspot).
• Experience managing a Hubspot Knowledgebase and AI Agents within Hubspot.
• Understanding of software development lifecycles and release processes.
• Familiarity with APIs including developer portals and API management platforms with the ability to create integration guides and best practice documentation.
• Experience running a customer community.
• Knowledge of content performance metrics and customer self-service best practices.
• Knowledge of SEO best practices for technical content.
• Experience writing with a goal to train AI.
• Previous experience with DESTINI software.
• Experience working remotely.

What Success Looks Like

• Customers can quickly find answers without opening Support tickets.
• Support and Customer-facing teams trust the Help Center as a source of truth.
• Documentation keeps pace with product changes and real customer needs.
• AI is used thoughtfully to improve speed and coverage without sacrificing quality.
• Projects are managed with transparency and on schedule.

Working Style

• Self-leading and detail-oriented, with the ability to exercise judgment about quality while avoiding over-polish—comfortable publishing solid work, learning from results, and improving iteratively.
• Enjoys producing high-quality content in volume.
• Collaborative and proactive in gathering information across teams.
• Curious about how AI can responsibly improve content workflows.
• Values finishing over starting and takes pride in closing loops, retiring outdated content, and driving documentation to completion.
• A team player who is humble, hungry, and smart.

Our Culture

Live our Core Values: Passion, Innovation, and Caring

Exhibit our Core Behaviors: Disagree and Commit, Healthy Conflict, Be Excited About Everything You Do, Always Growing, Share and Embrace New Ideas, No Fear of Failure, No Sacred Cows, Be Open, Honest and Respectful, Own It, and One Team.

30-60-90 Day Goals

Within 30 days complete DESTINI Estimator Basic Training with an 80% average or better.

Within 30 days complete the tasks included in the Employee Onboarding plan.

Within 30 days produce Release notes and at least 1 new feature article to coincide with release to include substantive content to reinforce the new stories in the release.

Within 60 days identify one way we can make it easier for customers to find what they are seeking.

Within 60 days complete 8 new articles based on user stories for new features.

Within 60 days complete the tasks included in the Employee Onboarding plan.

Within 90 days add 30 new work items to Jira representing Help Center articles and complete them before the end of the 90-day milestone.

Within 90 days complete the tasks included in the Employee Onboarding plan including a demonstration of DESTINI products.