Guest Service Agent at Basecamp – Canmore, Alberta

Guest Service Agent
Everwild by Basecamp, Canmore

About Basecamp Resorts & Everwild

Basecamp is a rapidly growing chain of boutique hotels based in Canmore, Banff, Lake Louise & Kananaskis in Alberta and Revelstoke in British Columbia. We are an energetic team driven by our core values and providing our guests a home away from home.

Everwild Nordic Spa and Hotel aims to raise the bar in wellness hospitality, blending authentic tradition with fresh, evolving experiences. Everwild is redefining mountain hospitality.

Why Work for Us?

• Quarterly gratuity program!
• Group health benefits plan (Dental, Vision, Paramedical, and more)
• Generous staff discounts at all our properties
• Family and friends discount at Basecamp properties
• Free access to the Everwild Nordic Spa
• Discounts on food & beverage at Rhythm & Howl
• Company paid staff events.
• Room for advancement in our growing company
• Be part of western Canada's fastest-growing hospitality brand
• A hands-on people focused Basecamp culture

Position Overview

Under the supervision of the Front Office Manager, the Guest Service Agent is responsible for daily check in and out procedures, handling guest inquiries, and providing basic concierge services while ensuring the highest level of customer service.

Wage: $20

Position: Full-time/Permanent and requires availability for weekend shifts

Key Responsibilities

• Daily management of reservations and virtual check-in pre-arrival duties including payment processing, online registration verification, damage deposits.
• In-person check-ins and checkouts of hotel guests.
• Complete daily administrative tasks while handling guest interactions via in-person, phone, email, internal e-messaging, 3rd party messaging.
• Facilitate dining reservations for Rhythm & Howl and ensure any dietary information and special requests are communicated to the F&B team.
• Provide basic concierge services such as 3rd party attraction bookings and other similar reservations.
• Work with the housekeeping and maintenance teams to ensure rooms are ready for arrivals and total room inventory is accurately reflected.
• Act as a Lobby Ambassador during peak business levels to ensure a seamless and memorable experience for all guests.

Requirements

• 1-2 years of previous experience in an elevated setting is preferred but not required.
• Hotel PMS experience preferred but not required. Knowledge of Mews is an asset.
• Ability to prioritize and organize.
• Able to work well independently with little supervision.
• Ability to work under pressure in a fast-paced environment.
• Take initiative in solving problems.
• People forward mentality with a can-do attitude.

Basecamp Resorts is an equal opportunity employer, dedicated to building a workplace that values diversity and ensures equal opportunities for all. We are committed inclusion; we celebrate differences and actively welcome applications from individuals of underrepresented backgrounds and communities. We comply with all applicable laws that prohibit discrimination when making all decisions about employment. If you would like to enquire about an adjustment, or need assistance with completing the application process, please contact Beth at careers@basecampresorts.com to discuss your needs confidentially.