Patient Financial Services Rep/UKHC at University of Kentucky – Lexington, Kentucky

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This position requires intermittent sitting at a computer workstation for extended periods of time; performing tasks with repetitive motions (such as typing); intermittent standing or walking with objects weighing up to 10 pounds; occasional standing or walking with objects weighing up to 25 pounds; and occasional lifting, pushing, or pulling objects weighing up to 50 pounds.

Day Shift M-F 8:00 AM-4:30 PM

The Patient Financial Services Representative Senior performs daily reconciliation of Enterprise-wide bank deposits to cash posted in the electronic health record, ensuring accuracy and timeliness of posting and resolving any discrepancies. Submits new enrollment for payer electronic remittance advice with various clearinghouses and maintains enrollments to ensure all remittances are received electronically as available through clearinghouses or payer portals. Coordinates initiatives to develop standard work, training resources, and routine reviews that elevate quality and compliance.

Why Join Our Team:
This role offers the opportunity to influence enterprise revenue cycle outcomes by resolving high-impact cash-posting issues and driving improvements that strengthen financial performance, quality, and compliance. You’ll work cross-functionally with operations, contracting, training, analytics, and IT partners in a highly collaborative environment.

Effective 7/1/2026, this position will report through the Enterprise Revenue Cycle department in Beyond Blue.

The ideal candidate will be customer service oriented; possess in-depth HIPAA knowledge; have the ability to multi-task with a strong emphasis on accuracy and attention to detail; proficient in Microsoft Office, to include Outlook, PowerPoint, Word, and Excel; excellent communication skills (both written and verbal); solid time management, critical thinking, follow-through, and planning and organizational skills are all critical to the success in this position and a high level of respect for confidentiality is a must.

Associates degree and 3-4 years of accounting, insurance claims and billing, medical office and/or clerical work preferred. Previous experience working with patient accounts/HIPAA, billing and EPIC experience highly preferred.

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.

The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.