IT Client Support Analyst (Deskside) at Metergy Solutions – Toronto, Kansas

About Metergy Solutions Inc. (Metergy)

Metergy has the energy, rapid growth and excitement of a startup, together with a rock-solid, recession-proof business that has a 45 year track record. Were a technology company that drives huge carbon emission reductions. This is a once-in-a-career opportunity.

As one of North Americas most experienced submetering providers, Metergy has brought turnkey solutions to clients for over 45 years. Metergy supplies, installs and remotely reads meters to measure individual suite consumption of electricity, water, gas, and thermal energy in multi-residential and commercial buildings, and bills and collects for the cost of commodities and administrative charges for the services provided. The business model allows for long-term recurring revenue through an innovative Submetering as a Service (SaaS) model. Submetering is proven to reduce in-suite energy consumption by 40%, driving decarbonization efforts for Metergys clients. This performance has enabled Metergy to issue green bonds and obtain green financing.

Positioned as the #1 submeter provider in the New York and Canadian markets, and one of the largest in North America, Metergy has more than 900,000 contracted meters, issues over 4M utility bills annually and has over 500 team members. Metergy is a portfolio company of Brookfield Infrastructure Partners. Brookfield is one of the worlds largest investors, owners and operators of infrastructure assets across the utilities, transport, energy, data and sustainable resources sectors. This sponsorship provides Metergy with access to large-scale capital, infrastructure investment expertise and global reach.

Our Mission

Provide building owners and occupants with accurate and reliable utility consumption data through market-leading expertise in turnkey submetering and billing, while fostering a workplace with inspired team members empowered to do more good.

At Metergy, we dont just believe in our people; we champion them. When individuals feel valued, supported, and inspired to grow, incredible things happen. Thats why were thrilled to be recognized as a Great Place to Work for the second consecutive year! This achievement reflects our unwavering commitment to building a workplace thats respectful, inclusive, and high-performing.

Come be part of a team that leads with passion, thrives on positivity, and delivers with precision. Were proud of who we are and even prouder of where were headed.

The IT Client Support Analyst is a frontline technical support role responsible for delivering exceptional customer service and resolving a wide range of IT issues. You’ll troubleshoot hardware, software, network, and access-related problems across desktop, laptop, mobile, and remote environments. You’ll collaborate with internal teams and end users to drive timely resolution, accurate documentation, and continuous improvement of IT service delivery.

This role is in our head office in Markham, ON

Any shown ranges reflects base salary. We offer discretionary bonus and additional benefits, including health and retirement, as part of our total rewards program.

Fully company covered heath and dental benefits from day 1

Company funded Health Spending Account

Plan for retirement with Deferred Profit Sharing Plan (DPSP) and RRSP Matching

Grow with us! We provide support for continuous learning.

Paid personal and sick days on top of your vacation

Summer hours to enjoy the weather

Company sponsored social events & more!

This posting is for an existing vacancy.

Our recruitment process includes accommodation for applicants with disabilities. All accommodations will consider the applicants accessibility needs due to disability and are available upon request.