Patient Conversion Specialist in Baltimore, Maryland at MedBridge Healthcare LLC

📍 Baltimore, MD
🏢 Onsite | Full-Time | Hourly Pay Range: $20-$23 DOE
🕒 Monday-Friday | 11:30 AM - 8:00 PM

Are you a natural relationship-builder who enjoys helping people make important decisions? Whether your background is in retail sales, hospitality, customer service, medical scheduling, or call center sales, this is an opportunity to take your career in a new direction while making a real difference in patients' lives.

At Pivotal Health, you'll use your communication and sales skills to guide patients through the next steps in their sleep health journey. Unlike traditional sales roles, the patients you speak with have already been referred for testing. Your role is to build trust, educate, address concerns, and help patients confidently move forward with care that can improve their sleep and overall well-being.

✅ Consistent Monday-Friday schedule (No weekends!)
✅ Meaningful work that positively impacts patient health
✅ Supportive, team-oriented culture
✅ Career growth opportunities with a national leader in sleep health services
✅ Competitive benefits package
✅ Work-life balance with predictable hours
✅ Company-provided equipment and tools

The Patient Conversion Specialist serves as a key connection between patients and care. This role focuses on patient outreach, education, relationship-building, and guiding referred patients through the sleep testing process.

Success in this position comes from effectively communicating the value of care, overcoming objections, and creating a positive patient experience that encourages engagement and follow-through.

• Manage inbound and outbound communications with patients referred for home sleep testing.
• Build rapport quickly and create a positive, professional patient experience.
• Educate patients on the home sleep testing process, equipment use, and insurance coverage.
• Address patient questions and concerns with confidence and empathy.
• Overcome objections and encourage patients to move forward with recommended testing.
• Collect required upfront patient payments when applicable.
• Document patient interactions, outcomes, and updates within company systems and CRM platforms.
• Collaborate with internal teams to ensure a seamless patient experience from referral through testing.
• Meet performance goals while maintaining a patient-first approach.

• High School Diploma or equivalent.
• 1-2 years of customer-facing or sales experience.

We encourage candidates with experience in:

• Retail sales
• Hospitality
• Restaurant service
• Call center sales
• Medical scheduling
• Patient access or registration
• Customer service environments

• Strong ability to build trust and connect with people.
• Excellent communication and active-listening skills.
• Comfortable discussing healthcare services and asking for commitment.
• Proven ability to overcome objections and drive positive outcomes.
• Goal-oriented and motivated by achieving results.
• Strong organizational and time-management skills.
• Ability to work independently in a fast-paced environment.
• Passion for helping others improve their health and quality of life.

Pivotal Health offers a comprehensive benefits package, including:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Generous Paid Time Off (PTO)
• Paid Holidays
• 401(k) with Employer Match
• Company-Paid Life Insurance
• Employee Assistance Program (EAP)
• Career Growth and Development Opportunities

Full-Time
Monday-Friday
11:30 AM-8:00 PM

No weekends required.

Sleep disorders affect millions of people and often go untreated. As a Patient Conversion Specialist, you'll play an important role in helping patients take the first step toward diagnosis and treatment. Every conversation has the potential to improve someone's health, quality of life, and long-term well-being.

Pivotal Health is proud to be an Equal Opportunity Employer and is committed to creating an inclusive workplace where diversity is valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, national origin, ancestry, citizenship status, sex, pregnancy, sexual orientation, gender identity or expression, age, disability, protected veteran status, genetic information, marital status, or any other characteristic protected by federal, state, or local law.

Pivotal Health maintains Affirmative Action Plans for Minorities and Women, Individuals with Disabilities, and Protected Veterans. These plans are available for inspection during regular business hours by appointment through Human Resources.

Pivotal Health is committed to providing reasonable accommodations throughout the application and employment process for qualified individuals with disabilities.

Applicants who require accommodation may contact:

Brenda Underwood, HR Director
📞 (864) 272-1843
TTY/Relay: 711

Pivotal Health participates in E-Verify. Federal law requires all employers to verify identity and employment eligibility for all individuals hired to work in the United States.

If you're a motivated sales professional who enjoys helping people, building relationships, and achieving results, we'd love to hear from you. Join Pivotal Health and help patients take the first step toward better sleep and better health. 💙🌙