Assistant Dining Services Manager - Clubhouse at Cornwall Manor in Cornwall, Pennsylvania at Culinesse LLC

Our parnter at Cornwall Manor is looking for an Assistant Dining Services Manager for their Clubhouse.

Join their team and help lead an exceptional, resident-focused dining experience! They’re seeking an Assistant Manager to support daily dining operations, supervise front-of-house staff, coordinate events, and ensure outstanding service, food safety, and compliance.

Responsibilities

• Assist in the daily operations of the Clubhouse dining room, bar, café and catering services.
• Ensure excellent customer service and hospitality standards are always maintained
• Monitor dining room appearance, cleanliness and overall atmosphere.
• Conduct pre-shift meetings and communicate menu features, resident preferences and service expectations
• Address resident concerns promptly and professionally
• Assist with opening and closing procedures
• Supervise and support front-of-house employees during service.
• Participate in hiring, onboarding and training of new employees.
• Provide coaching and performance feedback to staff.
• Monitor employee attendance, appearance and adherence to departmental policies.
• Assistant with scheduling and staffing adjustments to meet operational needs.
• Ensure compliance with local, state and federal health regulations.
• Enforce food safety and sanitation standards.
• Conduct routine dining room and service area inspections.
• Maintain compliance with organization policies and healthcare regulations.
• Participate in departmental audits and quality assurance activities.
• Assistant with inventory and monitoring supply ordering.
• Monitor labor utilization and productivity.
• Promote efficient use of departmental resources.
• Support budget goals through cost-conscious operations.
• Coordinate special events, holiday meals and resident functions.
• Assist with catering set-up, service execution and event breakdown.
• Collaborate with culinary staff and other departments to ensure successful events.
• Complete daily reports and operational records.
• Maintain employee training documentation.
• Participate in department meetings and committee activities.
• Assist with policy implementation and departmental projects.
• Perform jobs of a miscellaneous nature when necessary to meet the goals and objectives of the facility and/or the Dining Services Department.
• Observe on a routine basis the work procedures and make recommendations for increased efficiency or improved quality of work.
• Handle employee and resident grievances; report them to the General Manager of Dining Services.
• Assist General Manager of Dining Services with the administration of the Cornwall Manor Quality Service Programs as it relates to the Dining Services Department (i.e., comment cards, surveys. etc.).
• Assist General Manager of Dining Services in improving the skills and abilities of staff through training.
• Remain informed about all current and pending laws and/or regulations that affect the Dining Services industry.
• Attend seminars, trade shows, etc. to acquire practical ideas and information which will benefit the Dining Services Department.
• Attend training sessions and in-services, and read periodicals, journals and other materials or communication pieces required or requested to maintain a progressive knowledge of job responsibilities.
• Represent Cornwall Manor in a professional manner when dealing with all outside contacts.
• Promote a positive image of Cornwall Manor through personal conduct on and off campus.

Qualifications:

• High school diploma or GED certificate required.
• Associate’s degree in hospitality management, culinary arts of business administration ore related field preferred.
• Minimum 2-3 years of food service or hospitality experience required
• Previous supervisory experience preferred.
• Experience with senior living, healthcare, country club, hotel or restaurant environments preferred.
• Ability to cook.
• Strong leadership and team-building skills.
• Excellent customer service orientation.
• Knowledge of food safety and sanitation practices.
• Ability to work in a fast-paced environment.
• Proficiency with scheduling, POS and Microsoft Office applications.
• Ability to resolve conflicts professionally and maintain resident satisfaction.
• ServSafe Food Protection Certification preferred.
• Responsible Alcohol Service Certification received within 90 days of hire

Full Time; 10:30am-6:30pm; temporarily M-F; 80 hours bi-weekly; salaried position