Patient Services Representative in Medford, Oregon at Southern Oregon Orthopedics, Inc

Patient Account Representative

Report to: Office Manager

Location: Orthopedic Outpatient Center

In-person

We are seeking an organized, detail-oriented Patient Account Representative to join our surgery center team. This position helps patients understand their insurance benefits and financial responsibilities while supporting accurate patient records and timely account follow-up.

Previous medical insurance/billing experience is required.

Responsibilities

• Verify insurance eligibility and benefits and obtain required authorizations.
• Contact patients to review estimated costs and financial responsibilities.
• Collect patient payments and follow up on outstanding account balances.
• Create patient charts and maintain accurate, complete medical records.
• Answer incoming calls, assist with patient questions, and direct calls appropriately.
• Process incoming mail and assist with daily administrative tasks.
• Work closely with patients and coworkers to provide professional, helpful service.
• Maintain patient confidentiality and follow facility policies and procedures.

Qualifications

• High school diploma or GED.
• At least two years of patient service experience in a healthcare setting.
• Required experience in medical insurance/billing, including familiarity with insurance benefits and patient accounts.
• Accounts receivable experience preferred.
• Strong communication, customer service, and organizational skills.
• Attention to detail and the ability to follow instructions accurately.
• Comfort using computers and standard office equipment.