Boston Calling in Allston, Massachusetts at NextCrew

The Concierge is responsible for delivering an exceptional experience for guests, providing a high level of service and support before, during and after events. Acting as a key point of contact, you will manage guest enquiries, coordinate special requests and ensure every interaction is handled with care, professionalism and attention to detail.

Working closely with internal teams, venues and external partners, you will help create a seamless and memorable experience for guests, ensuring all arrangements are organised and delivered to the highest standard.

Key Responsibilities

• Serve as a primary point of contact for guest enquiries and requests.
• Coordinate guest experiences, including access arrangements, upgrades and special requests.
• Manage bookings, reservations and guest requirements in a timely and organised manner.
• Provide clear and helpful communication before, during and after events.
• Work closely with ticketing, operations, venue teams and external partners to coordinate guest arrangements.
• Maintain accurate guest information, booking details and records.
• Proactively identify and resolve guest issues, ensuring a positive experience.
• Anticipate guest needs and deliver personalised service wherever possible.
• Support event day operations and ensure all guest arrangements run smoothly.
• Represent the business with professionalism and a strong commitment to customer service.

What You'll Bring

• Experience in concierge, hospitality, customer service or guest relations.
• Excellent communication and interpersonal skills.
• A friendly, professional and service focused approach.
• Strong organisational skills and attention to detail.
• Ability to manage multiple requests in a fast paced environment.
• Confidence handling guest enquiries and resolving issues.
• A proactive approach with the ability to anticipate needs and find solutions.
• Flexibility to work evenings, weekends and event days as required.
• A genuine passion for delivering exceptional guest experiences.