Community Director in at VENNPOINT COMMUNITIES LLC

Position Overview:

The Community Director oversees the effective management of the apartment community, focusing on achieving occupancy goals and maximizing cash flow for ownership. This role involves implementing policies across various operational areas, including marketing, leasing, accounting, maintenance, and resident relations. The Community Director will supervise all on-site personnel, ensuring a motivated and high-performing team. This position reports to the Regional Property Manager.

Key Responsibilities:

• Financial Management: Collect rent, security deposits, and bank deposits daily; follow up on delinquent rent collections; control expenditures and approve purchases within budget limits.
• Resident Management: Oversee application approvals, move-in/move-out processes, and enforce lease policies while ensuring compliance with fair housing laws.
• Team Leadership: Train, supervise, and support community employees; participate in hiring processes; conduct performance evaluations.
• Community Engagement: Develop and assist in resident social activities; respond to complaints and provide resolutions to enhance resident satisfaction and retention.
• Operational Oversight: Conduct weekly site inspections with the Lead Maintenance Technician; ensure day-to-day operations align with company policies; communicate regularly with the Regional Property Manager regarding property conditions and staffing.
• Budgeting and Reporting: Assist in annual budget creation, monitor financial operations, and ensure timely collection and posting of rents and fees.
• Vendor Management: Approve invoices from vendors and ensure compliance with insurance requirements; manage the petty cash fund.
• Property Maintenance: Ensure the maintenance team adheres to standards; conduct regular inspections to maintain property safety and aesthetics.

Skills, Knowledge, and Abilities:

• Proficiency in Microsoft Office Suite, Project Management, Adobe, Property Management Software, etc.
• Experience with Entrata a plus
• Strong leadership and management skills are essential
• Ability to collaborate with people of diverse backgrounds
• Excellent verbal and written communication skills
• Effective time management with keen attention to detail

Requirements include but are not limited to:

• Ability to sit or stand for extended periods
• Must read documents and data on computer screens
• Capable of hearing and understanding verbal communication in person and via phone/computer
• Occasionally lift or carry items weighing up to 20 pounds
• Ability to work a flexible schedule including weekends and holidays
• Position may require working at multiple communities
• Ability to travel for property errands or training classes
• Valid driver’s license with an acceptable driving record and proof of automobile insurance
• Maintain complete working knowledge of Fair Housing laws, rules and regulations

Qualifications:

• Education: Associate's degree or equivalent from two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience
• Two or more years of experience as a residential community/property manager required
• Where applicable, must have an Illinois leasing license or be able to obtain within the first 120 days
• CAM preferred

Standard:

It is the policy of VennPoint Communities that the highest possible professional standards are maintained at all times when you perform your assigned duties and responsibilities. Our success as a business is directly related to the quality of the service that we provide. Your contact with owners, residents, contractors, and VennPoint Communities personnel is to be guided by professional standards by having a positive attitude, constructive, supportive, and friendly behavior.

Employment with VennPoint Communities is contingent upon successful completion of a background check as local and federal state requires, and possession of a valid driver's license.