Helpdesk Analyst II in Frederick, Colorado at Sterling Construction Company, Inc.

What you will do:

• Respond to technical support requests for PCs, laptops, mobile devices (iOS/Android), and tablets
• Troubleshoot Windows 11, Active Directory, and common business applications
• Provide basic support for network devices (routers, switches, access points, etc.)
• Support and maintain workstation hardware, printers, and peripherals
• Interface with users at all levels, from support staff to executives and vendors
• Collaborate with internal IT teams and contribute to system/process improvements
• Assist in maintaining documentation and participating in IT projects

What You Bring

• A degree in Computer Science or 1+ year of equivalent IT support experience preferred
• Technical knowledge of current protocols, Windows 11, Active Directory, and modern workstation equipment
• Understanding of networking concepts and principles (wired/wireless)
• Strong customer service, communication, and problem-solving skills
• Ability to work independently in a fast-paced environment and follow established processes
• Experience supporting routers, IP phones, printers, and wireless devices