Customer Service Representative at Texas Hydraulics Inc – Spring City, Pennsylvania

Since 1971, Hydromotion, an engineering-intensive, customer-focused organization, has brought superior engineering, design, and manufacturing to fluid and electric transition components. We have become established leaders in fluid swivels, along with electric swivels, combination electric / fluid swivels, fire apparatus swivels, and position sensing systems.

We have an opening for an experienced Customer Service Representative to join the company. Acting as the bridge between Sales and Production, and interfacing daily with key account contacts who are responsible large scale orders on an annual basis, the right person for this role will be expected to have extremely strong verbal and written communication skills, the ability to pro-actively identify problems and potential solutions and will have a prior background working in an ERP platform, preferably Oracle.

Hydromotion offers industry competitive benefits for medical, dental, vision, long-term insurance, short and long-term disability, paid holidays, PTO and a 401k plan with company match.

Essential Duties and Responsibilities include the following:

• Communicates with customers by phone, email or in person and receives orders.
• Enter and maintain customer orders and forecasts on system and works with other departments to ensure on time delivery, adjusting dates on customer orders as needed.
• Represent Voice of the Customer with Operations, Engineering, Finance, & Sales.
• Works closely with customers to identify and understand current workflows, utilizing a 80/20 mindset.
• Proactively create more efficient methods to deliver excellent customer service with a continuous improvement mindset.
• Conducts meetings with line supervisors to discuss orders and identify current and future challenges.
• Coordinate with engineering team to ensure successful planning and manufacturing of new prototype designs.
• Tracks customer feedback in order to influence the product roadmap and maintain communication with clients to resolve product issues.
• Identify opportunities and customer needs that will lead to new business.
• Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation.
• Assists with social media tasks, to include website and platform content updates.
• Orders, receives, and maintains office supplies.
• Supports senior leader in-house meetings/conferences by arranging for facilities and catering, issuing information or invitations, coordinating speakers, and controlling event budgets.
• Performs clerical duties as needed, such as filing, faxing, photocopying, and collating.
• Other duties as assigned.

Required Background, Skills and Experience:

• With High School diploma or equivalent, having 1 to 3 years of related work experience is a plus.
• Prior work history with ERP order processing/planning resources (Oracle or other similar platforms).
• Demonstrated capacity to use high level thinking and problem solving skills.
• Analytical approach to resolving customer situations.
• Ability to review data and write routine summary reports upon demand.
• Intermediate experience with Microsoft Office including Word; Excel.
• Demonstrate math proficiency as it relates to this job.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus. While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand and walk.

NOTE: The above statement reflects the general details considered necessary to describe the principal functions of the job identified, and shall not be construed as a detailed description of all the work requirements that may be inherent in the job.