PAS Specialist (Float) at Portland, OR (Marquam Hill) – Portland, Oregon

Customer Service -

• Provide high quality customer service to both external customers (patients, referring providers, clinics, insurance carriers) and internal customers (OHSU health care providers, staff) that exceeds the service standards of the health care industry.
• This duty includes prompt and professional communication efforts, face-to-face and telephone customer contact skills, crisis management, familiarity with available information technology, standard complaint processing, flexible coverage of internal service needs, and the continuous application of process improvement methods and skills.

Arranged Care –

• Obtains prior medical records and imaging studies if appropriate. Answer multi-line telephone, aid with clarifying orders, and notifying clinics of errors. Arranges stretchers, wheelchairs, and interpreters when necessary, and accommodate other special needs whenever possible.
• Mail information packets.
• Provide personal reminders to patients about upcoming appointments. Schedule patient appointments. Accurately assess what type of appointment is needed and with which breast specialist, and schedule correctly. Schedule all breast imaging appointments, including but not limited to mammography, ultrasound, MRI, and procedures. Schedule pediatric imaging appointments.
• Prepare necessary paperwork and labels for both phlebotomy specimen collection and imaging exams. Verify orders using Epic. Obtain prior medical records and images if appropriate.
• Track requests for outside records to ensure receipt and processing prior to appointment.
• Arrange for digitizing of outside images (film and CD). Burn CD of images for patients or providers upon request. Return medical records and images as appropriate.
• Demonstrate ownership and authority for the tracking and maintenance of records.

Enrollment & Authorization -

• Gather and/or verify patient information including demographics, insurance coverage, and financial status. Confirm patient eligibility for health care coverage and clarify any managed care arrangements.
• Verify appropriate accounts are active and associated with services to be received. Confirm authorizations for imaging procedures and laboratory studies.
• Enter all information accurately into OHSU databases or into the medical record when necessary. Follow up on pending authorizations until they are obtained.

Other Duties as Assigned

Knowledge and Skills Required:

• Basic computer keyboarding skills including typing of 30 - 45 wpm.
• Demonstrated excellent communication, telephone, customer service, prioritizing, and problem-solving skills.
• Demonstrated ability to be self-directed, organized, handle multiple complex transactions, and work in a team environment.
• Must be able to perform the essential functions of the position with or without accommodation

• High School Dipoma
• Radiology medical office setting preferred.
• Scheduling, insurance authorization, hospital scheduling, and cash handling experience.
• Experience in a Radiology and/or Laboratory setting.
• Medical terminology knowledge.