PATIENT PORTAL LIAISON in Prince Frederick, Maryland at CalvertHealth

Provides CalvertHealth patients and/or their advocates enrollment assistance into the Patient Portal. Extracts and compiles data from multiple databases and creates, formats, and maintains Excel spreadsheets and digital dashboards relating to portal data.

High School diploma or GED equivalent required. Course work or continuing education in Allied Health, Nursing, Medical Administration, or Computer Science, preferred.

Minimum two years’ experience in a customer service and/or administrative role in healthcare with basic knowledge of Microsoft Word, Excel, and Outlook software applications with an emphasis on creating, formatting and manipulating Excel spreadsheets. Prior experience training/teaching the adult learner and knowledge of CRISP, NaviHealth and Meditech software, preferred.

Maintains unit-specific and hospital competencies, mandatory learning, and any clinical certifications required in accordance with the Staff Education and Training policy GA-057 and/or any other department requirements.

Effectively communicates with all patient populations and staff by implementing organization-wide communication techniques as a daily practice.

Previous experience and demonstrated professionalism in effectively communicating with customers and in promoting a positive service atmosphere.

Ability to work independently, prioritize concurrent projects, meet deadlines, follow through with deliverables, and produce quality work.

Ability to positively adapt to changes in the workload and priorities.

Demonstrated initiative to analyze situations, recognize areas needing improvement, and perform duties within the scope of service although not directly assigned.