Team Lead, SAP Managed Services in Brazil, Indiana at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Team Lead, SAP Managed Services based in Brazil.

This role is responsible for leading a high-performing SAP Managed Services team delivering mission-critical support across complex, global client environments. It combines hands-on SAP expertise with people leadership, ensuring both operational excellence and strong team development. The position plays a key role in maintaining service quality, resolving high-complexity incidents, and driving continuous improvement across SAP support delivery. It requires close collaboration with global stakeholders, customers, and internal teams in a fast-paced, 24x7 support environment. Beyond technical depth, the role emphasizes coaching, resource planning, and talent development to scale a reliable and skilled support organization. It is a highly impactful position where leadership directly shapes customer satisfaction and service outcomes.

This role focuses on leading SAP Managed Services delivery while ensuring high-quality support operations, strong team performance, and continuous improvement across complex SAP environments.

• Lead and manage a team of SAP support engineers, ensuring effective delivery of AMS services and achievement of client satisfaction and operational targets.
• Drive resolution of complex SAP incidents using deep functional and technical expertise across modules such as MM, SD, FICO, HCM, PP, or PM.
• Oversee day-to-day support operations, including incident management, problem resolution, and delivery of break-fix solutions in highly integrated SAP environments.
• Build, mentor, and develop team members, supporting hiring, onboarding, coaching, and capability development within the SAP support function.
• Collaborate directly with clients and internal stakeholders to ensure clear communication, expectation management, and high-quality service delivery.
• Contribute to process improvement initiatives, support governance activities, and ensure adherence to ITIL-based support practices and operational standards.

This position requires strong SAP functional/technical expertise combined with proven leadership experience in AMS or enterprise support environments.

• 10+ years of SAP experience with strong techno-functional expertise across one or more SAP modules (MM, SD, FICO, HCM, PP, PM, etc.).
• 5+ years of SAP AMS/support experience in complex, global environments.
• 5+ years of team leadership experience, including managing, mentoring, and scaling teams of 7+ professionals.
• Strong ability to troubleshoot complex SAP issues across integrated landscapes and deliver effective break-fix solutions.
• Deep understanding of SAP ECC/4.x environments, including configuration, architecture, and support processes.
• Excellent communication and stakeholder management skills, with fluency in English and Portuguese.
• Strong leadership mindset with the ability to motivate teams, manage priorities, and operate in high-pressure environments.
• ITIL or PMP certification is a plus, along with experience in global or multi-country SAP support setups.

• Competitive compensation package aligned with senior leadership responsibilities
• Remote-first role within Brazil
• Performance-based bonus structure
• Exposure to global SAP clients and enterprise-scale environments
• Career growth in leadership and SAP managed services domains
• Health and wellness benefits (as per regional policy)
• Training and upskilling opportunities in SAP and IT service management frameworks
• Inclusive and collaborative global work culture