Senior Manager, Client Success – Salesforce Practice in United States at Jobgether
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Job Description
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Manager, Client Success – Salesforce Practice based in United States.
This is a high-impact client leadership role focused on driving both revenue growth and exceptional delivery across a portfolio of enterprise Salesforce accounts. You will act as the primary relationship owner for key clients, ensuring they receive a consistent, high-quality experience while identifying opportunities to expand engagement over time. The role sits at the intersection of client success, consulting, and commercial growth, requiring strong business acumen and the ability to translate client needs into scalable solutions. You will collaborate closely with internal delivery teams, Salesforce stakeholders, and client executives to align priorities and unlock new value. This is a hands-on leadership position where you will actively manage relationships, guide strategic conversations, and influence account direction. You will also play a key role in ensuring financial performance, account health, and long-term partnership success. The environment is fast-paced, collaborative, and highly cross-functional, with a strong emphasis on ownership and measurable impact.
- Own and manage a portfolio of Salesforce clients, typically responsible for multi-million-dollar annual revenue and overall account health
- Drive revenue growth through retention, expansion, upsell, and cross-sell opportunities across assigned accounts
- Develop and execute structured account plans focused on long-term client growth and strategic partnership development
- Serve as the primary relationship lead, engaging with senior client stakeholders and acting as a trusted advisor
- Collaborate with Salesforce Account Executives and internal teams to identify and co-sell opportunities aligned with ecosystem priorities
- Ensure consistent delivery quality by coordinating cross-functional teams and proactively addressing risks or execution gaps
- Lead financial accountability across accounts, including forecasting, renewals, pricing discussions, and margin performance
- Mentor and support Client Success Managers, fostering strong collaboration and account management excellence
- 5–8 years of experience in Client Success, Account Management, or consulting roles within a B2B or enterprise environment
- Proven track record of managing and growing multi-million-dollar client accounts
- Strong experience working within or alongside the Salesforce ecosystem is highly preferred
- Demonstrated ability to drive revenue growth through strategic account expansion and relationship management
- Strong commercial acumen with the ability to identify and execute upsell and cross-sell opportunities
- Excellent stakeholder management skills, including experience engaging with senior executive-level clients
- Ability to lead complex, cross-functional initiatives and keep multiple workstreams aligned
- Strong communication, negotiation, and advisory skills in client-facing environments
- Comfortable operating in fast-paced, evolving environments with a strong ownership mindset
- Competitive compensation aligned with senior client success leadership roles
- Comprehensive health, dental, and vision insurance coverage
- Generous paid time off, sick leave, and company holidays starting from day one
- Fully remote-enabled work environment with flexibility
- Professional development programs and ongoing training opportunities
- Inclusive, collaborative culture focused on growth, learning, and innovation
- Strong emphasis on work-life balance and employee well-being
- Additional perks tailored to employee needs and preferences