Guest Services Representative - Overnight in New Ulm, Minnesota at Best Western Plus & Tavern 507

Job Title: Guest Services Representative - Overnight
Job Type: Part-time
Supervisor: General Manager

Summary
The Overnight Guest Services Representative serves as the primary point of contact for guests during the overnight hours. This role includes traditional front desk responsibilities—such as check-in, check-out, and responding to guest needs—alongside essential nightly audit and reporting tasks to support smooth hotel operations.

We are currently seeking a reliable, detail-oriented Overnight Guest Services Representative to join our front office team. If you thrive in a calm, late-night work environment and enjoy providing outstanding guest service, we’d love to meet you.

About us
Bird Dog Hospitality is a hotel investment and management company that believes in putting people first. Beneath our core business of hospitality lies our purpose of creating lifelong relationships and enriching the lives of all those we provide hospitality to – our team members, guests, and investor partners. Every one of our team members seeks to live and breathe the values that define our culture, the Bird “Dogma”:
The Bird “Dogma”
1. We Put People First
2. We Dependably Drive Results
3. We Constantly Keep a Positive Attitude
4. We Never Stop Improving, Ever
5. We Relentlessly Solve Problems

Duties & Responsibilities
• Perform all check-in and check-out tasks.
• Manage online and phone reservations.
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (contact details, exact dates of their stay, etc.).
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates, and amenities.
• Respond to guests’ inquiries in a timely and professional manner.
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ needs.
• Tending and folding laundry when needed.
• Confirm group reservations and arrange personalized services for VIP customers and event attendees and wedding guests etc.
• Upsell additional facilities and services, when appropriate.
• Maintain updated records of bookings and payments.
Experience, Skills, and Education
• Work experience as a hotel Front Desk Agent, Receptionist, GSR or similar role preferred but not required.
• Experience with a form of property management software is a plus
• A strong desire to learn and develop.
• Customer service attitude.
• Excellent communication and organizational skills
• Willingness to work nights, weekends, and holidays.

**Please note that this job description is not an exclusive or exhaustive list of all functions that a Guest Services Representative may be asked to perform.