Santo Domingo - BPO_ALO_DR in Santo Domingo, Distrito Nacional at TransPerfect

Santo Domingo - BPO_ALO_DR

Overview

TransPerfect Connect is seeking Customer Service Representatives to support a premium retail client known for its focus on quality, craftsmanship, and elevated customer experience. This role delivers high-touch support across phone and email, assisting customers with product inquiries, orders, and post-purchase support. Onsite in Santo Domingo, DR (Av. San Martn 122, Santo Domingo 10413). Full-time with benefits and paid training.

Responsibilities

1. Deliver a high-quality, brand-aligned customer experience across inbound calls and email interactions

2. Assist customers with product details, including fit, materials, fabric care, and overall product knowledge

3. Support customers with order placement, tracking, returns, and general inquiries

4. Resolve customer concerns with a solution-oriented, empathetic approach

5. Maintain a polished and professional tone that reflects a premium retail environment

6. Accurately document all interactions in internal systems

7. Follow established processes while adapting to meet individual customer needs

Required qualifications

- Minimum of 6 months of customer service experience (retail or contact center)

- Strong verbal and written communication skills with attention to tone and detail

- Ability to deliver a thoughtful, service-driven customer experience

- Comfortable working in a structured, performance-driven environment

- Strong problem-solving skills and attention to detail

- Reliable attendance and schedule flexibility

- Ability to read scripted responses naturally, with confidence and accuracy

- Basic computer navigation and typing skills; Teams and Outlook

- Time management

- Ability to work with challenging customers and maintain a positive experience on each call

Preferred qualifications

- Experience in retail, apparel, or brand-focused customer service

- Familiarity with product materials, fabrics, or apparel knowledge

- Experience with email or ticket-based support systems

- Previous contact center experience in a customer-facing role

Work environment and schedule

- Onsite position in Santo Domingo, DR

- Flexible scheduling, including evenings, weekends, and holidays as required

- Training includes product education, systems, and customer experience standards

Performance expectations

- Consistent, high-quality customer interactions aligned with brand standards

- Strong product knowledge and ability to guide customer decisions

- Meet performance metrics for quality, productivity, and attendance

- Contribute to a positive, team-oriented environment