Enrollment Advisor I in Baltimore, Maryland at Dwyer Workforce Development

Enrollment Advisor I

Make a Difference. Change Lives. Build Careers.

Our Mission
At Dwyer Workforce Development, our mission is to provide comprehensive support to individuals who lack opportunity and aspire to pursue careers in healthcare. By helping people access training, credentials, and meaningful employment, we are addressing a critical healthcare workforce shortage while improving the lives of seniors, families, and communities.

Why Join Us?
• Integrity – Doing the right thing, even when no one is watching
• Empathy – Leading with compassion and understanding
• Ingenuity – Finding creative solutions and embracing new ideas
• Accountability – Taking ownership of our actions and results
• Collaboration – Working together to achieve more

Position Summary
The Enrollment Advisor I serves as a trusted guide for scholars beginning their healthcare career journey. You will support scholars from enrollment through training preparation, licensure readiness, and transition to ongoing career support services.

How You Will Make an Impact

•Guide Scholars Through Enrollment & Training Preparation
Serve as a trusted advisor from enrollment through training readiness. Help scholars complete onboarding requirements, understand program expectations, prepare for training, and navigate licensure and certification requirements.

•Help Remove Barriers to Success
Identify and address obstacles such as transportation, childcare, scheduling conflicts, technology access, and other life challenges. Connect scholars with resources and provide proactive support.

•Partner Across Teams
Collaborate with Training Teams, Support Services, and Success Coaches to ensure seamless transitions and a coordinated scholar experience.

•Build Meaningful Relationships and Foster Engagement
Maintain regular communication, encourage persistence, celebrate milestones, and identify early signs that additional support may be needed.

•Maintain Accurate Records and Operational Excellence
Document scholar interactions, progress, outreach activities, and milestones in CRM systems while supporting administrative and operational needs.

What We're Looking For
•High school diploma or equivalent required; Associate degree preferred
•1 to 3 years of customer service, workforce development, education, nonprofit, healthcare support, or related experience
•Strong communication, organization, and relationship-building skills
•Basic proficiency with Microsoft Office and CRM systems, experience with Salesforce preferred

What We Offer
•Medical, dental, and vision insurance
•Disability and life insurance
•403(b) retirement plan with employer match
•Generous PTO and paid holidays
•Collaborative, inclusive, and mission-driven culture

Equal Employment Opportunity:
Dwyer Workforce Development is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Sponsorship in US: Must be eligible to work in the U.S. without Sponsorship.