Starbucks Shift Supervisor in Fullerton, California at CSU Fullerton Auxiliary Services Corporation

As a Starbucks Shift Supervisor, you serve as a role model for operational excellence and take the lead in the absence of the Store Manager. You support the management team in driving sales, maximizing profitability, and controlling operational costs by effectively overseeing daily shift activities.

In this leadership role, youre responsible for making sound business decisions on the spot to ensure a consistently exceptional customer experience that reflects the Starbucks brand. Youll delegate tasks, deploy partners efficiently, and foster a positive, team-oriented environment where motivation, guidance, and collaboration thrive.

You lead by example, consistently modeling and acting in alignment with Starbucks' mission and guiding principles while maintaining the Coffeehouse Experience.

Responsibilities and essential job functions include but are not limited to the following:

• Act as liaison between the store manager and district manager when necessary to enforce Starbucks standards and guidelines.
• Effectively help plan, organize, and implement all daily operational routines and activities; completes all required administrative duties and daily paperwork.
• Delegates shift responsibilities to employees and ensure proper completion of assigned tasks and checklists. Sets high goals for team members and drives results.
• Develops positive relationships with the shift team by understanding and addressing individual motivation, needs, and concerns.
• Provides new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Provides feedback to the store manager on partner performance during training.
• Assists with developing and maintaining training schedules and certifications.
• Trains barista trainers in proper Starbucks routines to ensure corporate standards are met and exceeded (e.g. Siren Craft Routines, Delivering the Coffeehouse Experience, etc.).
• Creates a positive learning environment by providing clear, specific, timely, and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.
• Executes store operations during scheduled shifts. Organizes opening and closing duties as assigned.
• Communicate company culture and history to baristas to help baristas understand the Back to Starbucks goal.
• Maintains a calm demeanor during periods of high volume or unusual events to keep the store operating to standard and to set a positive example for the shift team.
• Contributes to a positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
• Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs.
• Follows all cash management and cash register policies and ensures the shift team follows proper cash management practices.
• Hosts Coffee Tastings for customers and teammates by guiding them through a sensory journey.
• Complete CSU and ASC mandatory trainings as directed.
• Demonstrate integrity, honesty, and knowledge that promote the culture, values, and mission of Starbucks, Auxiliary Services, Campus Dining, and Cal State University Fullerton.
• ServSafe Certification must be obtained within the first 30 days of employment.
• Other duties as assigned.

• Minimum of two (2) years of Starbucks experience.
• Knowledge of Starbucks Daily Operations, Trainer, and Barista Basics.
• History of developing individuals and teams through empowerment and integrity
• Ability to effectively delegate responsibility.
• Excellent guest service skills, ability to communicate efficiently to help keep all team members informed.
• Dependability, punctuality, and strong work ethic.

EDUCATION:

• Minimum High School Diploma or equivalent.

PHYSICAL DEMANDS:

Prolonged standing and walking, talking, hearing, pulling, bending, may carry forty (40) pounds of objects/material, maybe exposed to extreme noise level, reach with hands or arms, stoop, kneel, taste or smell.

BENEFITS:

Health, dental, vision, life, health care flex plan, LTD, vacation, sick leave, holiday, credit union, tuition reimbursement and retirement plan with company match. All benefits will be administered according to policies and/or procedures.

APPLICATION PROCEDURE:

CSU Fullerton, Auxiliary Services Corporation (ASC) is an Equal Opportunity/Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at (657) 278-4117.

A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the ASC. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current ASC employees who apply for the position.

ASC offers comprehensive benefits based on employment classification. To learn more about ASC's benefits please view the information here.