Senior client solutions specialist in Nairobi at Distro

Job title: Client solutions senior specialist About the role Responsabilities: · Analyze client configuration requests and design customized solutions to achieve their specific goals. · Implement customized product systems to address the unique business requirements of each client. · Provide timely and effective responses to client inquiries via email and phone, ensuring clear and efficient communication. · Responsible for managing incoming calls in a phone queue and delivering exceptional customer service by addressing inquiries, resolving issues, and providing accurate information. · Regularly maintain and update all project-related documents and tracking systems. · Responsible for establishing and reviewing cases and tasks in Clientspace to ensure records are organized and up to date. · Advise clients on best practices and offer guidance for optimal software utilization. · Conduct comprehensive system training, testing, and troubleshooting to support clients effectively. · Collaborate with team members on software releases and actively participate in ongoing training sessions. · Lead peer training sessions and serve as a subject matter expert on software, fostering collaboration and knowledge sharing.

Skills At least 1 year and a half of experience in corporative client facing related positions technical or bachelor degree in any administrative/HR field High level of english Experience in clientspace is prefered

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