Patient Service Rep, Outpatient Neuro Therapy, Full-Time Days in South Bend, Indiana at Beacon Health System

Beacon Health System is hiring a full-time day Patient Service Rep for Outpatient Neuro Therapy Dept in South Bend, IN.

Be a Beacon. Make a Difference.

At Beacon Health System, you’re not just part of a team, you’re part of something bigger. Every patient interaction is a chance to lead with compassion, build trust, and create lasting impact. Here, your expertise supports healing, and your heart connects us to the communities we serve.

• Medical, Dental, & Vision Insurance through Cigna

• Life Insurance

• 403(b) Matching Retirement Fund

• Competitive Paid Time Off (PTO)

• Shift Differentials

• Employee Assistance Program (EAP)

• Tuition and Certification Reimbursement

• Clinical Ladder Program

• Local and National Discounts

• Beacon Academy Educational Courses
• Gym Membership Discount

About Memorial Hospital 
Located in the heart of South Bend, Memorial Hospital is deeply rooted in the community it serves. From advanced surgical services to award-winning heart and cancer care, we provide comprehensive treatment with a personal touch. As part of Beacon Health System, we’re dedicated to improving health and inspiring hope throughout the region. 

What You’ll Do

As an Patient Service Rep, you will report to the Manager or Director. Is responsible for the coordination of services for patients at the assigned clinic or site, which includes registration, admitting and discharging patients, scheduling of all new and existing patients, coordinating patients with providers' schedules, contacting payors for authorization/documentation/pre-certification, researching/gathering required outside patient records, and scheduling all ordered imaging and procedural appointments. Duties also include performing a variety of front office tasks, (i.e., greeting customers, answering the telephone, filing, etc.). Collects applicable co-payments and deductibles and completes insurance verification and must be able to accurately decipher eligibility responses and relay that information back to the patient.

Patient Service Rep Job Responsibilities:

• Coordinate, supervise, and deliver exercise programs for Cardiac, Pulmonary, and Supervised Exercise Therapy (SET) rehabilitation patients in accordance with established clinical guidelines.
• Conduct patient assessments, including body composition, BMI, and anthropometric measurements, to support individualized treatment planning.
• Develop, implement, and modify personalized exercise prescriptions based on ACSM standards and clinical reassessments.
• Monitor patient progress, document exercise sessions, and collaborate with interdisciplinary teams to optimize patient outcomes.
• Educate patients on exercise safety, proper technique, equipment use, disease management, and long-term wellness strategies.
• Provide individualized coaching and counseling to promote adherence, engagement, and patient satisfaction.
• Assist with Pulmonary Rehabilitation and SET program operations as needed.
• Maintain exercise equipment safety, cleanliness, functionality, and compliance with maintenance procedures.
• Recognize and respond appropriately to medical emergencies, changes in patient condition, and abnormal cardiac rhythms; participate in mock code training and emergency response activities.
• Support program growth through patient outreach, community education, and promotion of rehabilitation services to healthcare providers and potential participants.
• Model healthy lifestyle behaviors and uphold the principles and standards of cardiac and pulmonary rehabilitation.
• Ensure compliance with organizational policies, regulatory requirements, infection prevention practices, and workplace safety standards.
• Maintain required licenses, certifications, CPR/BCLS credentials, continuing education, and competency validations.
• Participate in departmental meetings, staff development activities, quality improvement initiatives, and other organizational responsibilities.

What You Bring

As an Patient Service Rep, this position requires comprehensive knowledge of general office operations, secretarial practices, and outpatient clinical services, with the ability to support efficient patient scheduling, registration, and administrative workflows. The role demands exceptional customer service, interpersonal, and communication skills to interact professionally and compassionately with patients from diverse backgrounds, physicians, office staff, third-party payers, and other departments. Strong telephone and communication skills are essential for accurately obtaining, relaying, and documenting patient information, physician orders, referrals, and inquiries.

Candidates must be proficient in using multi-line telephone systems, hospital information systems, and various computer applications, including data entry, word processing, spreadsheets, and multiple healthcare databases. The position also requires knowledge of medical terminology, insurance coverage, managed care processes, and time-of-service collections, along with the ability to effectively communicate billing and payment information to patients. Strong listening skills, attention to detail, and sensitivity to individuals with diverse language and cultural backgrounds are essential. Additionally, the role requires a commitment to organizational values, service excellence, and delivering exceptional patient experiences while maintaining accurate records and supporting daily office operations.

Required Qualifications

• The knowledge, skills and abilities as indicated below are normally acquired through the successful completion of a high school diploma (or equivalent); additional college-level business courses are preferred.
• Two to three years of progressively responsible experience in a related healthcare services environment is required.

The Beacon Way

At Beacon Health System, our approach to care goes beyond clinical excellence because it’s built on meaningful connections. Guided by our core values of Trust, Respect, Integrity, and Compassion, we strive to create an environment where patients feel heard, employees feel valued, and innovation thrives.

If you are a dedicated and compassionate professional with strong patient skills and a passion for patient-centered care, we encourage you to apply today!