Software Support Specialist - Accounting in Cincinnati, Ohio at LCS - London Computer Systems

Do you enjoy helping people solve problems, learning new technology, and turning complex questions into clear answers? We are looking for a Product Support Specialist to provide front-line support for Rent Manager, our proprietary property management software platform.

In this role, you will work directly with customers by phone to troubleshoot issues, answer product questions, and guide users through software workflows. You will be part of a structured training and certification program designed to help you build expertise across multiple areas of the product and grow your career over time.

The standard schedule for this role is 10 a.m. to 7 p.m., with the opportunity to move to earlier shifts based on availability.

We provide a structured learning path that helps Product Support Specialists develop expertise across Rent Manager product areas, including technical support, general product functionality, receivables and payables, owners and finance, integrations, mobile functionality, and scripting. New team members typically begin in one product area and expand their knowledge through formal training and certifications.

This is a full-time, non-exempt role with a base pay range of $21.64–$28.85 per hour. Starting hourly pay begins at $21.64, with structured increases tied to completion of certification milestones. The role is also eligible for annual merit adjustments and an annual performance bonus of 5%.

Our skills-based progression model gives you a clear path to grow your knowledge, expand your product expertise, and advance your career within the organization.

London Computer Systems (LCS), based in Cincinnati, Ohio, provides businesses with critical software and technology solutions. Since 2012, LCS has been consistently recognized as a Top Workplace with a supportive culture that fosters collaboration and authenticity. We also love having fun—from on-site food trucks and game rooms to trivia and sports teams, there are plenty of ways we make the workday exciting. Our high-tech office is designed to support many working styles, with hybrid work schedule options available.

Candidates must live in the Greater Cincinnati area or be willing to relocate.

LCS is an Equal Opportunity Employer.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

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