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What is the role of a Director, Customer Success at Jobgether?

The Director, Customer Success position at Jobgether is a Full-time or part-time position opportunity in the relevant field.

Where is this Director, Customer Success job located?

United States, Other / Non-US, United States

What type of employment is offered for this Director, Customer Success role?

Full-time or part-time position

What industry does this Director, Customer Success position belong to?

This role spans multiple industries.

What is the expected salary for this Director, Customer Success job?

Compensation will be discussed during the hiring process.

Director, Customer Success job near me in United States, Other / Non-US at Jobgether

Director, Customer Success

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director, Customer Success based in the United States.

This is a high-impact leadership role focused on shaping and scaling enterprise customer success for mission-critical software used in complex, real-world operations. You will own relationships with strategic accounts while building the frameworks, team structure, and processes that define how customer success operates at scale. Acting as both a player and coach in the early phase, you will directly manage key enterprise customers while leading a growing team of Strategic Customer Success Managers. The role requires a strong blend of executive-level relationship management, operational rigor, and consultative problem-solving. You will partner closely with Sales, Product, and Implementation teams to drive adoption, expansion, and long-term customer value. This is an opportunity to influence both customer outcomes and the evolution of a rapidly expanding SaaS platform.

Accountabilities:

Own and grow the enterprise and strategic customer portfolio, driving retention, expansion, and deep platform adoption across high-value accounts.
Manage a personal book of strategic customers while also leading and mentoring a team of Customer Success Managers during the buildout phase.
Act as senior escalation point for complex or high-risk customer situations, ensuring structured resolution and strong recovery outcomes.
Build and operationalize scalable account management frameworks, executive business reviews, and customer health scoring systems.
Partner with Sales to identify expansion opportunities and support multi-product adoption across customer organizations.
Collaborate with Product, Support, and Implementation teams to translate customer needs into platform improvements and ensure value realization.
Lead customer engagement across multi-stakeholder environments, including executives, operators, and operational teams.
Drive renewal strategy for strategic accounts, including contract negotiations, risk mitigation, and long-term account planning.
Oversee change management efforts for product updates, migrations, and platform enhancements to ensure smooth customer adoption.
Represent the organization at industry events and partnerships to strengthen relationships and stay close to market needs.

Requirements:

10+ years of experience in Customer Success, Strategic Account Management, or Enterprise Sales within a SaaS environment.
At least 3+ years in a leadership or team management role.
Proven success managing and growing complex enterprise customer portfolios with measurable impact on retention and expansion.
Experience building customer success programs, frameworks, or operating models from early-stage or evolving environments.
Strong executive presence with the ability to engage confidently at C-level and senior operational stakeholders.
Ability to navigate multi-product ecosystems, post-acquisition environments, or complex enterprise structures.
Consultative, outcome-driven approach with strong business acumen and problem-solving skills.
Proficiency with CRM and account planning tools (Salesforce experience preferred).
Industry exposure to fleet, logistics, government services, or similar operational sectors is a plus but not required.

Benefits:

Competitive executive-level compensation package
Remote-first flexibility within the United States
Opportunity to build and scale a customer success organization from the ground up
Direct impact on enterprise growth strategy and customer experience
Leadership visibility and close partnership with executive teams
Exposure to mission-critical, high-impact enterprise customers
Professional growth opportunities in a fast-scaling SaaS environment
Comprehensive benefits package (healthcare, retirement, and wellness support depending on location and eligibility).

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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Director, Customer Success in United States at Jobgether

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