Manager / Sr. Manager, Technical Operations in United States Embassy at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Manager / Sr. Manager, Technical Operations based in United States.

This is a foundational leadership opportunity for a technical operations professional who wants to build and scale a modern infrastructure function from the ground up.
The role sits at the intersection of DevOps, security, IT, compliance, and AI-enabled operations within a fast-growing healthcare technology environment.
You will own the reliability, security, and scalability of a mission-critical platform supporting improved access to healthcare services.
Working closely with engineering and executive leadership, you will shape operational strategy, processes, tooling, and team structure.
This position offers significant autonomy, visibility, and the chance to introduce innovative AI-driven approaches to technical operations.
You will help establish best practices for a regulated environment while balancing speed, security, and long-term scalability.

As the leader of Technical Operations, you will be responsible for building a high-performing function that ensures platform reliability, operational excellence, and secure technology delivery. You will combine technical expertise, strategic thinking, and hands-on execution to improve infrastructure, security, and organizational efficiency.

• Apply AI-powered tools and automation to enhance DevOps workflows, including remediation, anomaly detection, capacity optimization, incident response, and operational processes.
• Establish safe AI adoption practices by defining governance, data handling standards, auditability requirements, and appropriate controls.
• Own the reliability, scalability, and cost efficiency of AWS-based infrastructure, including serverless technologies, cloud services, and production environments.
• Drive infrastructure-as-code adoption, CI/CD improvements, environment consistency, monitoring, alerting, and incident management practices.
• Develop and maintain observability strategies, runbooks, operational metrics, and processes to reduce downtime and improve response times.
• Lead security and compliance initiatives across regulated environments, including risk assessments, audit readiness, vulnerability management, and security controls.
• Partner with engineering teams to implement secure-by-default practices around identity management, access controls, encryption, secrets management, and sensitive data protection.
• Manage corporate IT operations, including onboarding/offboarding processes, endpoint management, identity platforms, SaaS tools, vendor relationships, and employee support.
• Build scalable operational processes and develop a lean, high-impact team through automation, thoughtful tooling, and effective prioritization.
• Collaborate with technical and business leaders to communicate operational risks, performance metrics, and technology strategy.

The ideal candidate is a technical operations leader with strong experience managing infrastructure, security, and reliability in complex technology environments. You are comfortable operating in ambiguity, making informed decisions, and building scalable systems while maintaining compliance and operational excellence.

• 5+ years of experience in technical operations, DevOps, infrastructure, security, or a related technical leadership role.
• Experience managing teams or leading cross-functional technical initiatives.
• Strong hands-on expertise with AWS services, including IAM, networking, serverless technologies, and cloud infrastructure.
• Proven experience with infrastructure-as-code tools and modern CI/CD practices.
• Experience with security and compliance frameworks such as SOC 2, HIPAA, or ISO 27001, including participation in audits.
• Background operating in regulated or high-stakes industries such as healthcare, insurance, or financial services is highly valued.
• Strong understanding of infrastructure reliability, monitoring, incident response, and operational best practices.
• Experience implementing automation and AI-enabled workflows to improve efficiency and reduce manual effort.
• Ability to evaluate emerging technologies and distinguish practical solutions from unnecessary complexity.
• Excellent communication skills, with the ability to translate technical risks and decisions into clear business outcomes.
• A builder mindset with strong ownership, adaptability, and sound judgment during critical situations.

• Competitive base salary range of $170,000 - $215,000 USD.
• Equity compensation opportunities.
• Remote-first work environment with flexible work location options.
• Company-supported co-working opportunities and monthly remote work stipend.
• Comprehensive healthcare coverage, including medical, dental, and vision benefits.
• 401(k) retirement plan.
• Flexible paid time off and 11 paid holidays.
• Paid parental leave, including up to 14 weeks for birthing parents and up to 8 weeks for non-birth parents.
• Two-week sabbatical after five years of employment.
• Wellness benefits and employee support programs.
• Opportunity to join a mission-driven technology company solving important healthcare challenges.
• High-impact role with significant ownership, autonomy, and opportunities for professional growth.