Strategic Account Manager - REMOTE or HYBRID in Tampa, Florida at IRONMARK

Position SummaryIronmark is seeking a Strategic Account Manager to support franchisees and local operators participating in multi-location marketing programs. This role serves as the primary day-to-day contact for assigned locations, helping them understand available services, make informed marketing decisions, and get greater value from their investment.

The Strategic Account Manager connects each location’s business goals with coordinated execution across paid media, SEO, social media, content, creative, web, analytics, print, and marketing technology. They guide onboarding, maintain proactive communication, explain performance clearly, and help local owners navigate priorities, opportunities, and challenges.

The right person will bring digital agency experience, a strong understanding of multi-location marketing, and the confidence to manage a large portfolio of local client relationships. They should be comfortable advising business owners, interpreting performance, resolving concerns, and coordinating work across internal service teams.

Primary Responsibilities & Ownership

The Strategic Account Manager owns the day-to-day experience, health, and growth of assigned location relationships, ensuring each client receives clear guidance, responsive support, and a consistent experience within the broader brand program.

Key Areas of FocusLocation Relationship Management & Strategic GuidanceMulti-Location Program ManagementDigital Marketing Strategy & PerformanceCross-Functional Coordination & GrowthQualificationsRequiredPreferredWhat Makes Someone Successful in This Role

The ideal candidate understands that strong location account management is more than responsiveness. They anticipate needs, create clarity, connect marketing activity to local business goals, and help owners make better decisions while maintaining a consistent client experience across a large portfolio.

They understand the complexity of multi-location marketing and can earn trust with franchisees and local operators who need practical guidance, reliable follow-through, and measurable value. They communicate directly, stay organized, remain calm under pressure, and bring the right internal resources together to solve problems.

Why Join Ironmark

Ironmark is a growing marketing services company that brings digital, creative, print, production, data, and technology together for multi-location and franchise brands. This role is an opportunity to work with complex client organizations, shape scalable marketing programs, and help clients connect national strategy with meaningful local-market execution.

EEO Statement

Ironmark is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by law.