Sr. Customer Success Manager - Enterprise (East) in United States at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Sr. Customer Success Manager - Enterprise (East) based in United States.

This role offers the opportunity to manage strategic enterprise relationships and help customers maximize the value of a leading SaaS platform.
You will serve as a trusted advisor, guiding organizations through adoption, engagement, and long-term success.
Working closely with customers and internal teams, you will influence retention, expansion, and overall customer satisfaction.
The position requires a strong combination of relationship management, technical understanding, and business acumen.
You will collaborate with sales, product, training, and professional services teams to deliver impactful customer outcomes.
This is an opportunity to join a forward-thinking environment where your work directly supports customer growth, innovation, and operational success.

As a Senior Customer Success Manager, you will own a portfolio of enterprise accounts and drive customer engagement, adoption, retention, and growth. You will act as the primary customer advocate while partnering with internal teams to ensure customers achieve measurable value through:

• Managing onboarding and lifecycle engagement for enterprise customers, ensuring successful adoption and long-term platform usage.
• Developing and executing customer engagement strategies that improve satisfaction, retention, and business outcomes.
• Serving as a trusted advisor by providing best practices, solution guidance, and strategic recommendations to help customers achieve their goals.
• Conducting regular customer success reviews to evaluate satisfaction, address challenges, and identify opportunities for deeper adoption.
• Analyzing customer usage patterns and engagement data to provide insights and recommend improvements.
• Managing critical customer situations, coordinating resolutions, and ensuring timely communication with stakeholders.
• Partnering with Sales, Training, Professional Services, and other teams to identify expansion opportunities and strengthen customer relationships.
• Providing customer feedback and market insights to product, marketing, and business teams to support continuous improvement.
• Maintaining strong performance against customer success metrics, including retention, adoption, and growth targets.

The ideal candidate is an experienced customer success professional with a strong background managing enterprise SaaS relationships and driving measurable customer outcomes. You should bring strong communication skills, technical curiosity, and the ability to build trusted partnerships through:

• 3+ years of experience in Customer Success, Account Management, or a related customer-facing role.
• Proven experience managing enterprise accounts and maintaining strong customer relationships.
• Ability to explain technical concepts clearly to non-technical stakeholders within large organizations.
• Strong relationship-building skills with customers, executives, and internal teams.
• Experience driving adoption, retention, and expansion strategies within a SaaS or technology environment.
• Strong problem-solving abilities and the ability to manage complex customer situations.
• Passion for web-based technologies and the ability to quickly understand product capabilities and business value.
• Excellent communication, presentation, and organizational skills.
• Ability and willingness to travel based on customer and business needs.
• Bachelor’s degree in a relevant field or equivalent professional experience.

• Competitive base salary range of $112,500 - $142,500 USD, depending on experience, skills, and location.
• Market-competitive incentive opportunities.
• Employer-subsidized medical, vision, and dental coverage.
• 401(k) matching program to support retirement savings.
• Monthly stipend to support remote work and productivity.
• Flexible time off program and paid sick leave.
• Company-paid life insurance, short-term disability, and long-term disability coverage.
• 12 paid holidays annually.
• Up to 24 weeks of paid parental leave.
• Personal paid volunteer day and opportunities to support community initiatives.
• Professional development opportunities, including access to online learning resources.
• Additional employee perks, wellness support, and remote work flexibility.