Internal Sales Support Representative (Bilingual) in Montreal, Quebec at Metro Wallcoverings

Offer excellent customer service while answering all emails / calls from clients

• Respond to all customer complaints and find solutions as efficiently as possible

• Handle order entry, ensure order accuracy, and follow up with customers to confirm product requirements and delivery schedules.

• Work closely with the logistics, warehouse, and finance teams to ensure timely delivery and invoicing.

• Track and monitor the status of orders and address any issues related to order fulfillment.

• Maintain organized and up-to-date documentation of sales activities, customer communications and orders

• Update order documents on shared company drive

• Assure accounts are complete and maintained in CRM system

• Support the sales team with checking stock, price checking, email pricing.

• Process returns and replacements as needed

• High School Diploma or equivalent

• 3 years previous Customer Service experience

• Fully bilingual (French- English)

• Proficient in Microsoft Office suite

• Strong organizational and multitasking skills with attention to detail.

• Excellent communication (verbal and written) and interpersonal skills.

• Ability to manage multiple priorities in a fast-paced environment.

• Problem-solving skills with the ability to identify solutions to challenges.

• A customer-focused attitude with the ability to build and maintain relationships.

• Ability to go the extra mile