Benefits Program Supervisor I in Chesapeake, Virginia at City of Chesapeake Human Resources

Join our team as a Benefits Program Supervisor I with Chesapeake Social Services! Make a meaningful impact in your community by assisting individuals and families in accessing essential benefits and resources. The position is responsible for staff supervision and support, training, policy and procedure compliance, thorough familiarity with program(s) of responsibility, case management, customer service, fraud cases, and reporting. The position works within broad policy and organizational guidelines; independently plans and implements projects; reports progress of major activities through periodic conferences and meetings.

ESSENTIAL TASKS:
The tasks listed below are those that represent the majority of the time spent working in this position. Management may assign additional tasks related to the type of work of the position as necessary.

The City of Chesapeake offers an exceptional range of benefits. Please browse our Benefits Brochure for a full list of benefits and employee perks.

VOCATIONAL/EDUCATIONAL REQUIREMENT: Requires any combination of education and experience equivalent to a bachelor’s degree in accounting, sociology, psychology, or a closely related field.

EXPERIENCE REQUIREMENT:In addition to satisfying the vocational/education standards, this class requires a minimum of three years of related experience and training in eligibility determination for government assistance programs administered by the Virginia Department of Social Services to include supervisory experience.

SPECIAL CERTIFICATIONS AND LICENSES: Requires certification in Phase Policy Training for TANF, Medicaid, and Food Stamps.

SPECIAL REQUIREMENT: Employees may be expected to work hours in excess of their normally scheduled hours in response to short-terms department needs and/or City-wide emergencies. Emergency operations support work and work locations may be outside of normal job duties.