Senior Manager, Workforce Analytics in United States at Jobgether

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Manager, Workforce Analytics in the United States.

In this role, you will lead strategic workforce forecasting and demand planning efforts that directly shape sales capacity, operational efficiency, and revenue performance. You will oversee analytics across inbound lead flows and outbound dialing operations, ensuring the organization is staffed effectively to meet fluctuating demand. Acting as a key partner to Sales, Marketing, Finance, and Operations, you will translate complex data into actionable workforce strategies. This position sits at the intersection of analytics, business planning, and operational execution, with significant influence on customer experience and conversion outcomes. You will also lead and develop a team of analysts, fostering a high-performance, data-driven culture. The environment is fast-paced, highly collaborative, and centered on continuous improvement and measurable impact.

In this role, you will own workforce forecasting and demand planning, translate business needs into staffing strategies, and deliver insights that guide senior decision-making. You will also lead a team, improve analytical models, and ensure alignment between capacity, lead flow, and business performance.

• Develop and manage short- and long-term forecasts for inbound leads and outbound dialing operations.
• Continuously improve forecasting accuracy through advanced analytics, modeling, and performance analysis.
• Translate demand forecasts into staffing, headcount, and hiring plans aligned with revenue and conversion goals.
• Partner with Sales, Marketing, Finance, and Operations to align on business priorities and workforce strategies.
• Lead scenario planning for campaigns, budget shifts, and growth initiatives to support agile decision-making.
• Manage, mentor, and develop a team of workforce forecasting analysts.
• Track and report key performance metrics such as forecast accuracy, productivity, service levels, and speed-to-dial.
• Present insights and recommendations to senior leadership, highlighting risks, trends, and opportunities.
• Ensure workforce planning models incorporate compliance, cost efficiency, and operational constraints.

This role requires deep expertise in workforce management, forecasting, and data-driven capacity planning within high-volume, sales-driven environments. Strong leadership, analytical thinking, and communication skills are essential to influence cross-functional stakeholders and guide strategic decisions.

• 8+ years of Workforce Management experience, with strong expertise in forecasting and demand planning.
• 3+ years of experience leading and developing teams in a data or operations environment.
• Experience supporting inbound lead and outbound dialing contact center environments.
• Strong understanding of conversion funnels, lead flow dynamics, and agent productivity metrics.
• Advanced Excel skills; experience with SQL and analytics tools such as Sigma preferred.
• Familiarity with workforce management platforms and reporting systems.
• Strong communication skills with the ability to present complex insights to senior leadership.
• Ability to manage multiple priorities in a fast-paced, high-volume operational environment.
• Strong problem-solving, adaptability, and attention to detail.

• Competitive salary range aligned with experience and location ($133,500 – $153,500 annually)
• Comprehensive medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid holidays, vacation, sick leave, and volunteer time off
• 12 weeks of paid parental leave
• Pre-tax transit benefits and wellness incentive programs
• Life insurance coverage at no cost, plus voluntary benefit options
• Employee mentorship and leadership development programs
• Recognized Great Place to Work® environment with strong career growth opportunities