Disaster Relief Customer Service Agent in United States at Jobgether
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Job Description
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Disaster Relief Customer Service Agent in United States.
This role provides critical customer support to individuals affected by severe weather events and other large-scale disasters, ensuring they receive timely, accurate, and compassionate assistance. You will handle inbound and outbound calls in a high-volume contact center environment, supporting federal, state, and commercial programs. The position requires strong communication skills, attention to detail, and the ability to follow structured protocols while working in emotionally sensitive situations. You will rely on multiple web-based systems to document interactions, verify information, and guide callers through support processes. This is a fully remote, temporary position tied to disaster response needs, offering the opportunity to make a direct and meaningful impact when it matters most. It is well suited for individuals who thrive in structured, fast-paced environments with a strong service mindset.
- Respond to inbound customer inquiries related to disaster relief programs, providing accurate and empathetic support.
- Document all customer interactions in internal databases with accuracy and completeness.
- Verify, update, and correct customer information as needed to ensure data integrity.
- Follow established scripts, procedures, and compliance guidelines specific to each client program.
- Identify opportunities to provide additional guidance or resources to improve the customer experience.
- Conduct outbound calls for surveys and follow-ups to collect required program information.
- Maintain adherence to shift schedules, performance standards, and contact center KPIs.
- Use multiple systems and tools simultaneously to manage inquiries and case documentation.
- High school diploma or GED required.
- Prior call center or customer service experience strongly preferred.
- Strong verbal and written communication skills with a professional and empathetic tone.
- Ability to multitask and navigate multiple systems, tabs, and web-based applications.
- Comfortable working in a structured, fast-paced, and high-volume environment.
- Ability to sit for extended periods while working on a computer.
- Must pass background check, drug screening, pre-employment assessments, and internet speed test.
- Must have reliable high-speed home internet (fiber, DSL, or cable only; no hotspots or satellite).
- Ability to obtain and maintain required security clearance if applicable.
- Strong attention to detail and ability to follow strict procedures and protocols.
- Fully remote temporary assignment tied to disaster relief operations.
- Opportunity to support individuals and communities during critical emergency situations.
- Structured training and onboarding for systems and protocols.
- Competitive hourly compensation (varies based on assignment and location).
- Exposure to federal, state, and commercial contact center programs.
- Professional experience in high-volume customer service operations.
- Flexible staffing based on disaster response needs and project demand.