Assistant Operations Manager in Spring, Texas at Harris County ESD 11

SUMMARY:

The Assistant Operations Manager (AOM) supports the operational, administrative, and supervisory functions of EMS Field Operations. This role serves as a resource to Field Supervisors, facilitates the continuity of operational performance, and ensures timely completion of key operational processes. The AOM will perform supervisory, administrative, mentoring, technical, and operational tasks within EMS Operations.

SPECIAL NOTE:

This job has been designated as a Safety Sensitive Position by HCESD11. Public safety, as well as the safety of HCESD11 employees, requires that the employee in this position be able to always perform all essential functions at the highest levels. Therefore, this position is subject to frequent drug testing and requires reporting of all employee use of High-Risk Medications identified by HCESD11 and certification from the employee’s physician that such medications can be safely used while working. Because HCESD11 ’s ability to deliver emergency medical response depends on having a workforce that can be reliably scheduled, this job also requires regular and reliable attendance. This is a high-stress job that requires focus, engagement, and high performance in traumatic, physically demanding, emotionally charged, and life-threatening situations. The position involves exposure to serious and graphic injury to adults and children, including death and dismemberment. A high level of physical, mental, and emotional health is an essential requirement.

ESSENTIAL FUNCTIONS:

• Assists the Operations Manager (OM) in the development, maintenance, and improvement of operational systems, workflows, and division-wide processes.
• Provides supervisory support to field personnel, ensuring consistent communication, guidance, and follow-through across all shifts.
• Monitors operational performance by tracking trends, analyzing data, conducting root-cause reviews, and reporting findings to leadership.
• Ensures compliance with internal policies, Standard Operating Procedures, Clinical Guidelines, Safety standards, and all applicable regulatory requirements.
• Participates in operational investigations, Just Culture reviews, corrective action processes, and safety/fleet incident follow-up.
• Coordinates administrative functions including scheduling support, payroll backup, staff assignments, attendance oversight, and review/approval of requests impacting operational readiness.
• Supports the education, onboarding, and professional development of field staff through training, participation in academies, supervisory meetings, and collaborative programs.
• Serves as a liaison between field staff, Command Staff, and supporting departments to ensure communication flow, alignment, and continuity of EMS operations.
• Participates in department and inter-department meetings, committees, and review groups to represent operational interests and communicate field-level trends.
• Assists in emergency preparedness and Incident Command functions during major incidents, disasters, or events requiring coordinated response.
• Maintains field-level credentialing and supports operational coverage by filling critical staffing gaps when required.
• Executes assigned tasks independently, demonstrates initiative in identifying and resolving operational issues, and performs additional duties as assigned by the OM or Chief Operating Officer.
• Other duties as assigned.

QUALIFICATIONS

• High School Diploma or GED equivalent, Bachelor’s degree in EMS Management, Public Safety Administration, Healthcare Administration, or a related field preferred.
• Minimum three (3) years of progressive EMS operations experience, including at least one (1) year in a leadership or management capacity.
• Comprehensive understanding of EMS operational systems, deployment strategies, scheduling, logistics, and quality improvement methodologies.
• Ability to obtain credentialing as an HCESD11’s Field Supervisor within 6 months of hire.
• Current Paramedic certification and valid Texas driver’s license in good standing.
• Current American Heart Association Healthcare Provider CPR card.
• Completion of NIMS ICS-100, 200, 700, 800.
• Completion of ICS-300 & ICS-400 within 12 months of employment.
• NEMSMA SPO/MPO or ability to obtain within one year.
• Proficiency with Microsoft Office applications.
• Strong written, verbal, and interpersonal communication skills, with the ability to communicate professionally across all levels of the organization.
• Commitment to fostering a culture of professionalism, accountability, and continuous improvement.
• Any other requirements as determined by the Medical Director.
• Must not have been excluded by the OIG to participate in federally funded healthcare programs.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to

successfully perform the essential functions of this job. Reasonable accommodations may be made to

enable individuals with disabilities to perform these essential functions.

• Must be able to lift, carry, push, and pull up to approximately 125 pounds, with or without assistance.
• Ability to stand, walk, sit, and occasionally run in indoor and outdoor environments.
• Ability to bend, kneel, climb, reach, and maintain overall physical mobility and flexibility.
• Ability to safely operate a vehicle while communicating, observing, and responding to conditions.
• Frequent use of hands for handling equipment and performing tasks requiring manual dexterity.
• Ability to communicate clearly, hear, and observe effectively in dynamic environments.

WORKING CONDITIONS:

• Occasionally: Extreme heat and cold, wet and/or humid conditions, vibration, pressurized equipment, burning materials, moving objects, high places, fumes/odors/mists, gases, toxic conditions.
• Frequently: Extended days, inside, outside, temperature changes, mechanical & electrical equipment, confined areas, noise, dirt/dust, other hazardous conditions, human excrement, blood, urine, mucous, tissue.
• Constantly: Work with and around others, face to face and verbal contact with others, shift work.

HCESD11 is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, HCESD11 will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Furthermore, HCESD11 has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and HCESD11

reserves the right to change this position description and/or assign tasks for the employee to perform, as HCESD11 may deem appropriate.