Customer Success Manager (Spanish Speaking) in Brazil, Indiana at Jobgether

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Manager (Spanish Speaking) in Brazil.

This role is focused on driving customer success and long-term value adoption for a fast-growing SaaS platform serving professional property managers across global markets. You will act as a trusted advisor for a portfolio of mid-market clients, helping them maximize platform usage, improve operational efficiency, and achieve measurable business outcomes. The position requires strong relationship-building skills and a proactive approach to customer engagement, ensuring clients remain satisfied, supported, and continuously growing with the product. You will work closely with sales, product, and technical teams in a dynamic, remote-first environment spanning multiple countries. This is a high-impact role where customer retention, expansion, and satisfaction are key success drivers. You will also contribute directly to product improvements by sharing customer insights and market feedback. The environment is fast-paced, international, and highly collaborative.

• Drive product adoption across a portfolio of mid-market SaaS customers, ensuring they fully leverage platform capabilities and achieve business value
• Manage onboarding, engagement, and ongoing success strategies tailored to customer needs and goals
• Build strong, long-term customer relationships while proactively managing satisfaction and retention
• Serve as the primary escalation point for complex customer issues, coordinating with internal teams to ensure timely resolution
• Identify upsell and cross-sell opportunities to support customer growth and platform expansion
• Deliver customer education initiatives such as webinars, training sessions, and documentation
• Monitor account health, usage trends, and retention metrics, providing actionable insights to internal stakeholders
• Collaborate closely with sales and product teams to improve customer experience and influence product development

Requirements:

• 3–5 years of experience in Customer Success within SaaS environments, ideally managing mid-market accounts
• Proven ability to manage a large portfolio of customers (100–200 accounts) with strong prioritization skills
• Demonstrated success in driving retention metrics such as NRR and GRR, including renewal ownership and risk identification
• Strong relationship management skills with the ability to influence and engage customers at scale
• Excellent problem-solving abilities and capacity to simplify complex customer challenges
• Native-level fluency in both Spanish and English (required)
• Experience with tools such as Salesforce and Zendesk is a plus
• Strong communication, organizational, and stakeholder management skills
• Ability to work independently in a remote, fast-paced, international environment

Benefits:

• Competitive compensation aligned with local market rates
• 100% remote work within your country of residence
• Equity participation with stock options in a high-growth company
• Annual paid leave aligned with local regulations
• Country-specific benefits such as health insurance and pension plans where applicable
• Strong professional growth and internal mobility opportunities
• Exposure to a global, diverse, and collaborative team across 40+ countries
• Values-driven culture focused on transparency, ownership, and innovation
• Flexible work environment supporting autonomy and work-life balance