Director Client Delivery in United States at Jobgether
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Job Description
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Director Client Delivery in the United States.
This is a high-impact leadership opportunity for a healthcare revenue cycle professional who excels in client partnership management, operational strategy, and performance optimization. In this role, you will oversee complex client relationships and lead initiatives that improve financial and operational outcomes across healthcare organizations. You will work closely with executive stakeholders, operational teams, and cross-functional partners to drive service excellence, identify improvement opportunities, and support long-term partnership success. The position combines strategic oversight with hands-on leadership in a fast-paced, technology-enabled healthcare environment focused on innovation and measurable results. Ideal candidates are strong communicators, relationship builders, and operational leaders who thrive in matrixed environments and are passionate about delivering meaningful outcomes for clients and patients alike. This fully remote role offers significant leadership visibility, nationwide collaboration opportunities, and the chance to contribute to operational excellence across healthcare systems.
- Lead day-to-day client delivery operations and oversee revenue cycle performance across assigned healthcare partnerships.
- Build and maintain strong relationships with client executives, operational leaders, and cross-functional stakeholders to ensure long-term partnership success.
- Develop and execute strategic plans focused on operational improvement, financial performance, process optimization, and service excellence.
- Monitor key revenue cycle metrics, identify operational gaps, and implement solutions to improve performance and reduce risk.
- Facilitate executive-level client meetings to review operational results, strategic initiatives, escalated concerns, and partnership opportunities.
- Collaborate closely with finance leaders, including CFO-level stakeholders, to support reporting, analysis, and service line development initiatives.
- Act as a subject matter expert on healthcare revenue cycle operations, payer policies, compliance updates, and regulatory requirements.
- Guide and influence onsite and matrixed teams to achieve operational goals, maintain accountability, and support continuous improvement efforts.
- Leverage AI-driven tools and process enhancements to improve operational efficiency, innovation, and team performance.
- Ensure proactive identification and resolution of client risks, operational challenges, and performance concerns.
- Bachelor’s degree or equivalent professional experience.
- Minimum of 3–5 years of experience leading healthcare revenue cycle operations in complex, client-facing environments.
- At least 3–5 years of people leadership experience, including managing cross-functional or matrixed teams.
- Strong understanding of healthcare revenue cycle processes, operational metrics, compliance standards, and payer dynamics.
- Proven ability to build trusted client relationships, influence executive stakeholders, and drive operational results.
- Excellent executive-level communication and presentation skills with the ability to simplify complex information effectively.
- Demonstrated experience partnering directly with senior client leadership and board-level stakeholders.
- Strong organizational, strategic thinking, and problem-solving capabilities with the ability to manage initiatives independently.
- Experience leading operational improvement initiatives with minimal oversight in fast-paced environments.
- Advanced understanding and practical application of AI technologies to improve workflows, operational efficiency, and team performance.
- Ability and willingness to travel extensively, up to 75% nationwide.
- Strong leadership presence with the ability to motivate, influence, and align teams across diverse operational settings.
- Competitive salary range between $111,000 and $167,000 annually.
- Comprehensive healthcare benefits package including medical, dental, and vision coverage.
- Retirement savings and financial wellness programs.
- Generous paid time off and work-life flexibility initiatives.
- Professional development support including certification opportunities and tuition reimbursement.
- Performance-based quarterly and annual incentive programs.
- Fully remote work environment with nationwide collaboration opportunities.
- Access to innovative healthcare technology and AI-driven operational tools.
- Collaborative and people-focused workplace culture centered on growth and continuous improvement.
- Opportunity to work with award-winning healthcare revenue cycle teams and nationally recognized operational programs.
- Wellness and well-being programs supporting physical, emotional, and financial health.