Frontier Service Lead in Jacksonville, Florida at Campers Inn RV

The Frontier Service Lead is responsible for the daily leadership, performance, and development of a team of Frontier Service Coordinators conducting outbound service outreach on behalf of all Campers Inn RV locations. Based at Campers Inn headquarters in Jacksonville, FL, this player-coach role is accountable for team output, appointment volume, show rates, and outreach quality, while supporting a high-performance, high-integrity department culture. The Frontier Service Lead reports directly to the Director of Inventory and Frontier Operations and serves as the operational backbone of the outbound function.

At Campers Inn RV, we’re more than a dealership—we’re a team driven by purpose, innovation, and a commitment to helping people enjoy the RV lifestyle and find their AWAY. Our vision is to be the RVer’s Trusted Resource for our employees, customers, and partners, and to lead the industry through forward-thinking ideas and positive change. As we continue to expand across the country and prepare for global growth, we’re proud to offer meaningful career paths, strong development opportunities, and the chance to make a real impact in the communities we serve.

Founded in 1966 by Art and Fran Hirsch, Campers Inn RV has grown into the Nation’s Largest Family-Operated RV Dealership, with nearly 50 locations in over 20 states. Our family-focused roots still guide us today—treating every employee and customer with fairness, respect, and genuine care. We believe in living our core values of Integrity, Teamwork, Continuous Improvement, and Sustainability in everything we do.

Our dedication to excellence has earned us national recognition. Since 2010, we’ve been named a Top 50 RV Dealership in the U.S. every year and were recently honored by RVBusiness as one of the Top 5 Blue Ribbon RV Dealerships in the industry.

Join Campers Inn RV and be part of a company where your career can grow, your contributions are valued, and your work truly makes a difference.

What We Offer

• Ongoing career development opportunities: Specialized job training, certifications, and professional development, and assistance in continuing education
• Comprehensive health and welfare plan to all full-time employees (30+ hours/week), including:
  1. Major Medical Insurance
  2. Dental Insurance
  3. Vision Insurance
  4. Life Insurance (Basic, Supplemental, Spouse, and Child available)
  5. Employee Assistance Program (EAP)
  6. Paid Time Off
  7. Qualified retirement plan (401k) with Employer Match
• Fair and competitive compensation

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time. Reasonable accommodations may be made to enable individuals with disabilities.

• Directly manage, coach, and develop a team of 4-6 Frontier Service Coordinators engaged in high-volume outbound service outreach
• Monitor individual and team performance against daily outreach standards, monthly appointment-set targets, and show rate goals
• Conduct regular 1:1s and team meetings; deliver timely, specific coaching and performance feedback to drive continuous improvement
• Serve as the primary escalation point for complex customer situations, scheduling conflicts, or store-level coordination issues
• Oversee CRM data accuracy and enforce proper documentation standards across the team
• Support onboarding and training for new Coordinators, ensuring they ramp quickly and correctly
• Participate in outbound outreach activity as a player-coach as team capacity or business needs require
• Coordinate with all Campers Inn store service teams to maintain alignment on scheduling, campaigns, and store-specific needs
• Prepare and deliver regular performance reporting to leadership, including team metrics, trends, and recommendations
• Identify process improvements, script updates, and campaign ideas to improve outreach effectiveness and share with leadership
• Enforce a no-pressure, high-integrity approach across the team that reflects the Campers Inn RV brand
• Partner with the leadership on hiring decisions, performance improvement plans, and team development strategies

Education

• High school diploma or equivalent required; associate's or bachelor's degree preferred

Experience

• Minimum 2 years of experience in a BDC, call center, or high-volume outbound customer outreach role
• Minimum 1 year of lead, supervisory, or team captain experience preferred
• RV, automotive, or powersports industry experience a plus
• Experience managing team performance to metrics in a CRM-driven environment strongly preferred

Abilities

• Proven ability to coach individuals and hold a team accountable to measurable performance goals
• Strong oral and written communication skills; comfortable delivering feedback and having difficult performance conversations
• Analytical mindset, able to read team metrics, identify trends, and adjust approach accordingly
• Highly organized with the ability to manage multiple direct reports, store relationships, and competing priorities simultaneously
• Self-motivated and able to operate with minimal oversight while keeping leadership informed
• Ability to work flexible hours as required, which may include evenings and weekends
• Proficiency with MS Office; strong working knowledge of Excel for reporting purposes
• Knowledge of, or ability to learn, company systems applications including DP360, Kenect, Motility, and other software as applicable
• Continuous visual ability for use of computer, files, and reports
• Ability to sit for extended periods and perform standard office functions

Camper’s Inn RV is proud to be an Equal Opportunity Employer and Drug Free workplace. We are committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Camper’s Inn RV makes hiring decisions based solely on qualifications, merit, and business needs at the time.